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Your Guide to Successful Knowledge-Centered Support

With over 80 percent of businesses expecting to compete mostly on the basis of customer experience, strong customer service and support teams are more important than ever. And to provide excellent customer service, support teams must be able to tap into their organization’s collective knowledge and intelligence at any time, from anywhere. Our white paper, The Secret to Successful Knowledge-Centered Support, explores how you can leverage modern knowledge engagement strategies to ensure team members always have the information they need to assist customers with confidence.

Read this white paper to learn:

  • The benefits of knowledge-centered support (KCS)
  • How to create a company-wide culture of problem solving and knowledge sharing
  • The eight ongoing steps to follow for KCS
  • Best practices for implementing KCS in your organization

Companies who have implemented KCS enable support reps to find the answers they’re looking for faster and more frequently, resulting in a 50-60% improvement in time to resolution.

Consortium for Service Innovation

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