Webinar: Five Best Practices to Future-Proof the Customer Experience

A recent study commissioned by Bloomfire and conducted by 451 Research (part of S&P Global Market Intelligence) investigated the best practices that the most successful organizations are using to future-proof their CX. In this on-demand webinar, Bloomfire CEO Mark Hammer and 451 Research Principal Analyst Chris Marsh discuss those best practices and real-world examples of brands who are employing them to make their CX operations more resilient.

Watch this webinar to learn:

  • The characteristics of businesses at different stages of CX maturity
  • CX operational priorities and challenges for businesses based on survey results
  • The five best practices the most advanced CX organizations are focusing on
  • How brands including Capital One, Lubrizol, Regeneron, and Insperity are using knowledge management to enhance their customer experiences

45% of businesses say fewer than half of their CX decisions are made using data. Only 26% believe they have a single source of truth across their knowledge assets that’s available company-wide and across the company journey.

451 Research (part of S&P Global Market Intelligence)

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