Customers can be difficult to wrangle — and it’s important to provide them with the very best service whether it’s in person, on the phone, or online. Companies with strong knowledge management systems can rustle up an amazing experience that will keep clients coming back for more. A recent infographic from Bloomfire focuses on knowledge management for customer service with stats on topics like:
- The business impact of bad customer service.
- The role of self-service channels.
- The advantages of a stellar customer experience.
