Enhancing Knowledge Management and Security at Dime Community Bank with Bloomfire

“Employee engagement increased significantly. The ability for employees to find what they need at their fingertips without going through multiple channels has saved us a tremendous amount of time and resources.”

Dime Community Bank, a venerable institution serving New York since 1864, has grown to over 60 locations with over 900 employees. With a rich history and a commitment to innovation, Dime Community Bank recently faced significant challenges in managing its extensive knowledge base, especially following a major merger in 2021. This case study explores how Dime Community Bank partnered with Bloomfire to revolutionize its knowledge management and security processes.

The Challenge

Following a merger in 2021, Dime Community Bank encountered substantial difficulties in managing and accessing vital information. The bank’s policies and procedures were scattered across various outdated systems, making it arduous for employees to find the information they needed. The complexity of regulatory requirements in the banking sector exacerbated this inefficiency.

The Solution

Dime Community Bank sought a knowledge management solution that would centralize and streamline their information. After evaluating five vendors, Bloomfire emerged as the clear choice due to its powerful search engine, AI capabilities, and user-friendly interface. The decision to move forward with Bloomfire initiated a comprehensive vendor assessment and security vetting process.

The implementation of Bloomfire was a seamless process, requiring minimal IT involvement thanks to Bloomfire’s integration team. Key features that facilitated the transition included:

• SCIM Integration: Automated user provisioning, reducing manual processes.
• Groups Feature: Customizable access levels, adhering to the principle of least privilege access control.
• Training and Support: Extensive training sessions for different user roles and continuous support from Bloomfire’s customer success team.

We needed a structured, reliable information system. Bloomfire met all our security protocols and provided a central source of reliable information. The powerful search engine and AI indexing capabilities were game-changers for us.”

Results and Benefits

The implementation of Bloomfire has brought about substantial enhancements in Dime Community Bank’s operations, significantly impacting various key areas, including:

• Increased Engagement: Within the first 90 days, there were over 12,000 views and 1,200 contributions, demonstrating high employee engagement.
• Operational Efficiency: The ability to quickly find and rely on information improved decision-making and job performance. This operational efficiency translated to an estimated annual cost savings of $250,000.
• Scalability: The success of the knowledge management system prompted Dime Community Bank to migrate its intranet to Bloomfire, further centralizing its information resources.

“Bloomfire has been amazing. The support from their customer success team has created the success we see today. I can’t speak highly enough of their support.”

Conclusion

Dime Community Bank shows the transformative impact of implementing Bloomfire. Operational efficiency has improved by centralizing and streamlining information access, allowing employees to quickly locate the information they need. Bloomfire’s robust security features are vital for regulated industries like banking, offering essential safeguards to protect sensitive data. Comprehensive training and ongoing support have been pivotal in ensuring the successful adoption and effective utilization of the system’s features. Furthermore, employee engagement and satisfaction have significantly increased, with Bloomfire empowering staff and fostering a more collaborative work environment. Dime Community Bank’s positive experience highlights the crucial role of effective knowledge management and security practices in enhancing efficiency and satisfaction within the banking sector.