It’s official: customer experience (CX) has surpassed both price and product as a key brand differentiator. Now, businesses must work to build a customer experience that is consistently excellent and can withstand both periods of uncertainty and changing customer expectations.
We developed The Essential Guide to Upleveling Your CX Maturity to offer actionable strategies for strengthening your CX operations, along with recommendations and success stories from CX thought leaders and customer-centric brands.
Knowledge management is a vital part of our customer experience as it elevates the simple act of sharing knowledge into a collaborative relationship with our customers.
Courtney Langdon, Certified Knowledge Manager, ActiveProspect