How Jackson Hewitt Uses Knowledge as a Strategic Advantage

Knowledge sharing is a core pillar for success at Jackson Hewitt. Remote workforces, record employees leaving the workforce, and a business reliant on subject matter expertise underscores the importance of a single source for company knowledge. Hear Jonathan Chalker, VP of Customer Experience at Jackson Hewitt, discuss how they drive positive customer experiences by empowering a better employee experience through access to the knowledge and insights needed to do their best work.
Speakers:
Jonathan Chalker, Vice President Client Experience, Jackson Hewitt
Jordan Slabaugh, Chief Marketing Officer, Bloomfire
What Is a Knowledge Management System?
The Guiding Principles of Enterprise Intelligence to Drive Competitive Advantage Through Knowledge
The Change Management Process: 11 Key Steps to Effective Implementation
Start working smarter with Bloomfire
See how Bloomfire helps companies find information, create insights, and maximize value of their most important knowledge.
Take a self guided Tour
See Bloomfire in action across several potential configurations. Imagine the potential of your team when they stop searching and start finding critical knowledge.