Webinars & Events
Webinar Replay: How uBreakiFix Scales Frontline Knowledge With AI-Powered Search
• Webinar
Emma Galdo
Customer Success Leader
Emma is a customer success executive with over six years of experience helping organizations design, implement, and scale knowledge management programs using Bloomfire. Having served in roles across implementation, product operations, product marketing, and customer success, she brings a holistic perspective on how knowledge moves through an enterprise—and how to reduce friction at every step.
“My focus is helping organizations turn knowledge into action—driving adoption, building trust, and applying Enterprise Intelligence to deliver measurable outcomes.”
Areas of Focus:
● Driving Adoption and Engagement
● Building Governance
● Change Management Practices
● Knowledge-to-Value Outcomes
“Success isn’t just about tech—it’s about making knowledge flow so teams can deliver outcomes.”
Emma writes about knowledge management strategies, customer success best practices, and how organizations can leverage Enterprise Intelligence to accelerate adoption, mitigate turnover risk, and scale impact across the enterprise. She also explores how the core principles of Enterprise Intelligence apply directly to Bloomfire’s current go-to-market strategies.
Blog
Customer Support
How to Improve Customer Service: 9 Strategies to Automate Success
Blog
Customer Support
7 Best Customer Service Knowledge Management Systems in 2026
Articles
Knowledge Hub
Bloomfire Vs. Confluence: Which KM Solution Fits Your Organization?
Knowledge Sharing
Blog
Collaboration
Company Culture
Knowledge Silos in the Workplace: What They Are and How to Overcome Them
Knowledge Sharing
Blog
Collaboration
Company Culture
Entire Company
How to Improve Workplace Communication With Knowledge Management
Blog
Customer Support
Enterprise Intelligence
How To Improve Customer Retention With Enterprise Intelligence
Knowledge Sharing
Blog
Customer Support
Training & Onboarding
How to Capture and Share Tacit Knowledge
Blog
Enterprise Intelligence
Knowledge Sharing
The Hidden Cost of Disconnected Knowledge–And The Role of Enterprise Intelligence in Connecting Knowledge Pools
Enterprise Intelligence
Knowledge Sharing
How to Get IT Buy-In for Knowledge Integrations
Estimate the Value of Your Knowledge Assets
Use this calculator to see how enterprise intelligence can impact your bottom line. Choose areas of focus, and see tailored calculations that will give you a tangible ROI.
Take a self guided Tour
See Bloomfire in action across several potential configurations. Imagine the potential of your team when they stop searching and start finding critical knowledge.