Eliminate shoulder taps, endless email threads, and frantic Slack requests for information. Always know where to find the right answers.
Our Customers Trusted by leading brands and innovative companies
See for yourself why Bloomfire is the top choice to democratize company knowledge and promote org-wide alignment.
Before Bloomfire, information was chaotic. After we started using Bloomfire, everything is in one place, everyone knows where to go … it’s where you go to find your information.
Technical Writer, HomeAway
Don't Just Take Our Word For It
“The technology is world-class, and exactly what we needed for our mobile workforce. Most importantly, the people and support are what makes Bloomfire truly a great partner for Southwest Airlines.”-Sydney Leonard, Southwest AirlinesSee what our customers are saying
Why Customers Choose Bloomfire
Access knowledge anywhere
Bloomfire’s integrations with Slack, Chrome, Salesforce, and Zendesk allow teams to find the knowledge they need right in the flow of work.
Search across files and documents
Bloomfire indexes every word in every file - including words spoken in video - so agents can find answers fast using a simple keyword or phrase.
Personalize your company knowledge
Bloomfire's artificial intelligence powers our deep search, automatically tags content, and recommends content - helping you extend your learning.
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Company Knowledge On Demand
Crowdsource answers and create a searchable database of FAQs so that you can resolve customer issues efficiently and authoritatively — and save your subject matter experts from answering repetitive questions.
Increase Content Confidence
Avoid the confusion caused by outdated or competing versions of documents. Use curation tools to identify duplicate content, schedule content reviews, and flag posts for review.
Video & Audio Search
Jump to the exact point in a video or audio recording where a key phrase or word is spoken. Identify the information you need to help customers without wasting time combing through lengthy recordings.
Beyond Policies and Procedures
Capture the tacit knowledge that your employees have by integrating your knowledge base with your existing tools. Plus, Bloomfire supports video and audio files, making your knowledge base that much stronger.
Promote Org-Wide Knowledge Sharing
Bloomfire can be used to help your support team - or any team that relies on knowledge (and that’s everyone, right?)
Always have the information needed to assist customers so support agents are more productive and customers are happier.
Keep your marketing collateral in one central, up-to-date place so everyone is aligned around the same content.
Whether responding to RFPs or meeting with prospects, sales reps can find the information they need and close deals faster.
Share how-to guides, answer technology questions, and post other documentation to promote independent problem solving.
Knowledge Sharing Drives Results
Cut down on the time spent searching for information so your team can spend more time working.
Eliminate Redundant Q&A
Questions survive company turnover. When everything is in Bloomfire, it can be found by other teams or future employees.
Keep Teams Aligned & Moving
Make Bloomfire your single source of truth so that there’s never any question where employees should go to find information.
Start Working Smarter with Bloomfire
See how Bloomfire helps companies find, democratize, and maximize the value of their most important knowledge.