Business-Software Names Bloomfire Top Knowledge Management Software Solution

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    Business-Software.com included Bloomfire among the top 5 knowledge management software providers for 2014. You can read their report below:

    Top 5 Knowledge Management Software Report

    Comparison of the Leading Knowledge Management Software Vendors

    2014 EDITION

    © 2014, Business-Software.com. All Rights Reserved. Reproduction Prohibited.

    The bigger your company gets, the harder it is to keep, organize, and distribute the knowledge it takes to run your organization. Whether you need to build an intranet for employees or a knowledge base for customers, knowledge management systems focus on making information organized and accessible.

    Properly utilized, a knowledge management solution captures the expertise and experience of your organization, reducing the time you spend on customer support and/or staff training. Such systems can also provide effective document management capabilities, allowing you to easily catalog, share, and edit company documents and procedures. Many solutions allow administrators to define different levels of access, allowing you to make sure that the right people on your team to have access to the right information.

    Knowledge management systems often give users a variety of tools to communicate and catalog information, including everything from instant messaging and threaded forums, to comprehensive databases and wikis. Like many business software solutions, cutting-edge knowledge management systems are now offered as SaaS products, allowing users to access them anytime, and from anywhere. Look for solutions that integrate easily with your existing technology, whether that’s your company website or your CRM, for easy access and a smooth transition into daily use.

    Top 5 Knowledge Management Software Comparison

    Bloomfire

    www.bloomfire.com

    $$

    Select Customers: Etsy, Re/Max, esurance, Comcast, HealthSmart

    Technology Model: Bloomfire is a SaaS solution and requires no additional hardware for installation

    Key Features:

    • Knowledge base with dynamic Q&A engine to share content and tribal knowledge
    • Receive relevant content with a customized ‘Your Feed’ designed to reduce information overload
    • Native content creation tools including text, HD video, and ability to upload any file type
    • Find and follow experts and identify collaboration partners throughout organization
    • Analytics to gauge community use and measure business gains
    • Gamification and recognition elements
    • Intelligent search with type ahead and checkbox filters
    • Fully mobile with iOS and Android apps
    • Integrates with Salesforce, Google Apps and more
    • Accessible API

    Oxcyon Centralpoint CMS

    www.oxcyon.com

    $$$

    Select Customers: Tanner Health, Barnabus Health, VCA Antech, WholeHealthMD.com

    Technology Model: Centralpoint is an on- premise solution

    Key Features:

    • A complete web strategy, suitable for billion-dollar enterprises
    • Centralizes your information to better serve your users
    • Module Gallery features everything you need to deliver a comprehensive web strategy out of the box
    • Remote Updates put an end to obsolescence
    • Business intelligence
    • Circulation integration
    • Core pages
    • CRM lead management
    • Document manager
    • Custom knowledge bases
    • Email broadcasting
    • Marketing library
    • Immediate time to market
    • Fast and painless migration

    KANA Enterprise

    www.kana.com

    $$$

    Select Customers: Best Buy, Chase, Geico, H&R Block, Insurance Australia Group, JetBlue

    Technology Model: KANA Enterprise is available as both an on- premise and SaaS solution

    Key Features:

    • Live chat
    • Co-browse
    • Email management
    • Secure messaging
    • Web self-service
    • Agent desktop
    • Knowledge management
    • Outbound calling campaigns
    • Case management
    • CTI, IVR and ACD adaptors
    • Guided scripting
    • Whitemail management
    • Social listen and respond
    • Experience analytics
    • Mobile case management
    • Mobile self service

    DNN Evoq Social & DNN Evoq Content

    www.dnnsoftware.com

    $$

    Select Customers: True Value Hardware, Bose, Cornell University, Dannon, NASCAR

    Technology Model: DNN Evoq can be deployed in the cloud or deployed on-premise

    Key Features:

    • Seamlessly integrate your community into your web site
    • Users can customize look and feel, module placement, custom branding, and role- based access
    • Fully functional game mechanics rewards users with reputation points, privileges, and recognition
    • Custom badges, rewards and privileges
    • Interactive dashboards
    • Analytics provide details on top users, content, and activities
    • Social API enables developers to customize the community, query data, and build custom modules
    • Crowdsource ideas from your community and track the most popular
    • Identify your community’s influential users

    Moxie Knowledgebase

    www.moxiesoft.com

    $$$

    Select Customers: ACN, Student Loans Company, Lebara, Infusionsoft

    Technology Model: Moxie Knowledgebase is a SaaS solution and requires no additional hardware for installation

    Key Features:

    • Rich collaborative platform for employees to share and refine solutions before promoting to the knowledgebase as endorsed answers
    • Expertise locator to ensure SMEs within the enterprise can be quickly pinpointed
    • Wikis for collaborative authoring of content
    • Recommend and promote content into the knowledgebase based on ratings and reputation
    • Rich portals for customers to participate in the community
    • Workflow and approval processes to ensure quality of certified content
    • Embeddable widgets for customers to self-serve

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