New Bloomfire Report Reveals $2.4B Opportunity with Enterprise Intelligence Adoption

New research quantifies knowledge management’s financial impact as a strategic competitive asset

Austin, TX—April 8, 2025—Bloomfire, the AI-powered knowledge management (KM) platform, today released “The Value of Enterprise Intelligence,” a report analyzing six months of data collected from 10,000 Bloomfire customers across 115 companies. The research reveals that inefficient knowledge management practices directly impact, on average, 25% of a business’s annual revenue. For a Fortune 500 company generating $9 billion annually, this translates to approximately $2.4 billion in enterprise value at stake each year, affecting revenue, productivity, innovation, and operating costs.

The study comes at a pivotal moment for the company, following the appointment of Philip Brittan as Chief Executive Officer. Brittan, a technology veteran with over 30 years of experience leading high-growth technology companies, brings a transformative vision to Bloomfire’s mission of pioneering Enterprise Intelligence.

“Knowledge has become one of the most critical yet undervalued assets in modern enterprises,” said Philip Brittan, CEO of Bloomfire. “This research demonstrates that companies treating knowledge as a strategic asset see measurable improvements in revenue, productivity, and innovation. Enterprise Intelligence isn’t just about storing information—it’s about creating a dynamic system that ensures knowledge flows freely, transforming individual expertise into collective intelligence. This ensures knowledge flows across the  organization like a nervous system, raising the capability of every employee and decreasing friction in decision-making.” 

The Hidden Crisis: Knowledge Silos Cost Millions

Decision velocity determines market leadership. A new digital divide is emerging between organizations that harness collective intelligence and those trapped in information silos.

The study reveals alarming inefficiencies that should keep C-Suite leaders up at night:

• Employees without efficient knowledge systems lose more than 20% of their week searching for information. The marketing department at a U.S.-based confectionery company was able to recognize $1.6 million in efficiencies by recovering time spent searching for needed insights and information. 
• Organizations struggle with extended onboarding times while expertise remains locked in departmental silos. One third-party logistics provider transformed their onboarding process, generating $778,650 in savings by cutting onboarding time by two-thirds. 
• 89% of employees report relying on someone else’s work as an input to do their work effectively. A regional banking institution helped employees quickly and effortlessly find the inputs they needed using their KM program, impacting $15.6 million in revenue.

Three Ways Knowledge Management Transforms Performance

Companies deploying strategic knowledge management systems experience dramatic improvements in three critical areas:

1. Decision Velocity: The ability to make informed decisions quickly becomes a key differentiator in today’s fast-paced enterprise landscape. Companies with strong KM programs empower employees with the right knowledge at the right time, which helps them:

• Make critical decisions 60.5% faster than competitors
• Experience a 31% increase in decision-making speed
• Achieve 36% improvement in decision accuracy

2. Operational Efficiency: Knowledge accessibility directly impacts productivity, reducing wasted time and unlocking new levels of efficiency. Companies:

• Save 203 hours per employee annually through AI-powered knowledge systems
• Increase workforce capacity by 9.8%—equivalent to adding 98 FTEs per 1,000 employees
• Cut onboarding time by 29% (top performers cut it by 50%)

3. Market Dominance: Beyond internal gains, knowledge management drives external success, enabling companies to gain market share and achieve sustained growth.

• Nearly 80% of companies leveraging market insights in their KM program report market share growth.
• Organizations with integrated knowledge assets outperform peers by 15% in revenue growth.
• Companies with strong KM programs are 3.5 times more likely to meet or exceed objectives.

“Leaning into Enterprise Intelligence can transform the way businesses think, act, and compete—it’s not just about storing knowledge, but dynamically surfacing the right insights at the right moment,” Brittan emphasized. “Companies that embrace this shift will move faster, innovate more effectively, and make smarter decisions.”

Additional Findings: The Compounding Value of Free-Flowing Knowledge

As knowledge barriers fall, value compounds:

• Barriers to accessing information drop by 59%
• Employee engagement increases by 47.9%
• Self-learning motivation rises, improving performance by up to 17%
• Service quality improves by 36%
• Team efficiency increases by 39%

Case Study: $2.4 Billion Impact on a Fortune 500 Company

A detailed analysis of a typical Fortune 500 company with 7,750 employees and $9B annual revenue revealed knowledge management’s organization-wide impact:

• Customer Experience Teams: $1.16B impact
• Commercial Teams: $487M impact
• Operations: $382M impact
• Support Organizations: $276M impact
• Total Impact: $2.4B (25% of total revenue)

Organizations prioritizing knowledge management don’t just improve productivity—they create agile, intelligent operations that move faster, innovate better, and gain lasting competitive advantages that directly impact bottom-line performance.

Learn how to calculate your company’s Enterprise Intelligence value with the Value of Enterprise Intelligence 2025 report.