Supply Chain Brain: The Multiple Benefits of a Smart Knowledge Management System

Supply Chain Brain explores how a formal knowledge management system improves efficiency, training, and decision-making in the fast-moving logistics industry. The article features insights from Bloomfire CEO Ben Little and Giltner Logistics training manager Jessica McLaughlin, showcasing how knowledge management platforms help companies retain expertise, reduce onboarding time, and drive better business outcomes.

Key Takeaways:

• Reducing Knowledge Gaps: A knowledge management platform ensures critical expertise is not lost when employees leave, go on vacation, or change roles.
• Boosting Employee Onboarding: Giltner Logistics reduced training time from three weeks to one by centralizing knowledge in Bloomfire, providing instant access to essential information.
• Enhancing Decision-Making: Knowledge management categorizes and organizes key business insights, enabling leadership teams to make informed, data-driven decisions.
• Maintaining Data Quality: AI-driven tools like Bloomfire identify redundant, outdated, or trivial (ROT) information to ensure employees access only the most relevant and accurate knowledge.

“Knowledge management sits at the intersection of people, process, company culture, content, and technology. In logistics, teams don’t have the luxury of pausing to think—they need immediate access to accurate information to keep operations moving.”

McLaughlin emphasizes that knowledge management is not just about efficiency—it also reinforces a company’s investment in its people. “Employees stay with companies that give them the tools and resources they need to do their jobs,” she says.

As logistics and supply chain companies continue to navigate complex challenges, implementing a structured knowledge management system ensures that institutional knowledge remains accessible, employees feel supported, and operations run smoothly.

Read the full article on Supply Chain Brain.