November 7, 2017
Written by Lori Mankin
The specific tasks of an organization’s Knowledge Manager need to reflect the size, needs, and capabilities of that organization. For example, some Knowledge Managers will manage large teams, some will be a one-person department. Generally speaking, Knowledge Managers work cross-functionally with departments and teams to establish company knowledge, improve its functionality, establish metrics for its use, encourage the creation and access of company knowledge and more.
While the daily tasks of a Knowledge Manager may differ, there are some best practices of knowledge management that should always be present in successful Knowledge Managers. Below are our top three.
Promote Knowledge Sharing in Appealing Ways
Successful Knowledge Managers show, not just tell, why the use of knowledge management tools and knowledge sharing will benefit teams and employees. A key responsibility is to drive awareness and adoption of knowledge processes and systems. It is not enough to say “these are the protocols” or even “look at these wonderful tools we have at our disposal.” Take the time to learn which teams respond best to which communication channels, such as email, face-to-face, team meetings, instant messaging, notes, alerts within the knowledge management tool, or even phone calls. Then ensure you are providing information and encouragement through that channel in an eye-catching, easy to understand and helpful manner. By practicing these communication habits, a Knowledge Manager can have a direct impact on improving business outcomes through knowledge management adoption.
Facilitate Project Review To Create New Company Knowledge
Knowledge Managers should take a hands-on approach to developing new company knowledge. For example, after the completion of a project or campaign, the Knowledge Manager could facilitate a review of the lessons learned, good and bad, from the initiative and record their findings in their knowledge management system. This will help future campaign iterations or similar projects be more productive by adding this experience to the company’s knowledge. The Knowledge Manager should ensure this new knowledge is easy to find and easy to access with the organization’s knowledge management tool.
Personally Connect With Stakeholders On Knowledge Needs
There are essential soft skills for successful Knowledge Managers to display as well. They need the interpersonal ability to connect with a variety of individuals and teams to understand what those key stakeholders need from their knowledge management system and how they can be an asset to knowledge management strategy. The Knowledge Manager should feel comfortable connecting with these stakeholders, particularly project leaders. This will allow them to expand an organization’s knowledge offerings and also work with leaders to strategically determine what company knowledge may benefit them on a project or campaign.
Knowledge Managers developing these habits will be a great asset to your organization’s knowledge management strategy and overall success. What these habits have in common is that they require a Knowledge Manager to take the time to understand the habits, needs and preferences of stakeholders. This will allow for the Knowledge Manager to communicate more effectively, actively participate in the creation of company knowledge and employ knowledge management in a strategic manner.
Harness The Power Of Knowledge Sharing With Digital Transformation
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