Austin, Texas – July 19, 2023 – Bloomfire, a pioneer in the knowledge management platform industry, has acquired Seva, Inc., a dynamic customer support SaaS company, in a strategic move to bolster its capabilities and expand its reach in the enterprise knowledge management and generative AI space.
This acquisition brings together two innovative forces in the knowledge management and customer support industries, combining Bloomfire’s long expertise in knowledge management software with Seva’s purpose built conversational AI application. The combined companies will deliver unparalleled solutions that empower organizations to optimize knowledge sharing, enhance customer experiences, and drive business success.
Both Bloomfire and Seva share a deep commitment to customer success, and this acquisition will further enhance the level of support and service provided to their respective customer bases. Existing customers can look forward to a seamless transition with new features in Knowledge Management tools, Generative AI and Federated search.
“Bloomfire's acquisition of Seva marks an exciting milestone in our journey to revolutionize how companies access their enterprise knowledge. We are thrilled to welcome the talented Seva team to the Bloomfire family and unite our shared vision of creating the best enterprise knowledge base and conversational AI platform in the market."
Ben Little, Bloomfire CEO
Bloomfire plans to integrate Seva’s advanced AI capabilities into its platform, the combined technology will serve as a “Digital Knowledge Worker” supporting the unique needs of companies to retain and share knowledge, deliver insights, and provide unrivaled customer support. Users can enable our Digital Knowledge worker to harness the growing power of generative AI, sentiment analysis, and intelligent chatbots to drive meaningful interactions and unlock valuable insights from their knowledge base.
The unified platform will equip organizations with a best-in-class knowledge management solution that combines the robustness of Bloomfire’s existing features with Seva’s intelligent conversational AI capabilities, creating a comprehensive and transformative solution for enterprises of all sizes.
With knowledge management being one of the first categories to be disrupted by recent innovations in AI, we’re excited to join Bloomfire and bring our conversational AI products to Bloomfire’s enterprise customers.
– Sanjay Jain, Seva Founder & CEO, Incoming Bloomfire CTO
About Bloomfire:
Bloomfire is a leading knowledge management SaaS company that empowers organizations to capture, share, and leverage collective knowledge to drive better business outcomes. With its intuitive platform, powerful search capabilities, and advanced analytics, Bloomfire enables teams to collaborate, innovate, and make informed decisions in a fast-paced, knowledge-driven world.
About Seva:
Seva is a customer service SaaS company focused on transforming the way businesses engage with their customers. By leveraging advanced conversational AI and automation, Seva empowers organizations to deliver personalized, efficient, and delightful customer experiences across multiple channels.
