How King’s Hawaiian Is Baking Insights Into Key Decisions
Only 24% of business leaders say that insights are embedded into almost all decisions at their organization, according to research from McKinsey. But those leaders that are successfully integrating insights into key decisions are growing their revenue faster, fueling more innovations, and showing greater resilience in the face of change than their less advanced peers. To reach a point of insights maturity, businesses must first make data and insights accessible and visible to stakeholders across the entire company. This requires building an insights engine: a combination of the right people, technology, and processes to elevate and distribute insights and strategic recommendations. In this session, Troy Figgins, Head of Consumer Insights at King’s Hawaiian, will discuss how his organization built their insights engine and drove growth by shifting from gut feelings to data-driven decision-making.
Speakers:
Troy Figgins, Head of Consumer Insights, King’s Hawaiian
Leigh Anne Reynolds, Senior Director of Marketing, Bloomfire
10 Best Knowledge Management Practices in 2026
Different Types of Knowledge: Implicit, Tacit, and Explicit
Striking the Right Balance Between AI and Human Customer Service
Estimate the Value of Your Knowledge Assets
Use this calculator to see how enterprise intelligence can impact your bottom line. Choose areas of focus, and see tailored calculations that will give you a tangible ROI.
Take a self guided Tour
See Bloomfire in action across several potential configurations. Imagine the potential of your team when they stop searching and start finding critical knowledge.