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Headshot of Bloomfire VP of Customer Success, Emma Galdo

Emma Galdo

Customer Success Leader

Emma is a customer success executive with over six years of experience helping organizations design, implement, and scale knowledge management programs using Bloomfire. Having served in roles across implementation, product operations, product marketing, and customer success, she brings a holistic perspective on how knowledge moves through an enterprise—and how to reduce friction at every step.

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“My focus is helping organizations turn knowledge into action—driving adoption, building trust, and applying Enterprise Intelligence to deliver measurable outcomes.”

Areas of Focus:
● Driving Adoption and Engagement
● Building Governance
● Change Management Practices
● Knowledge-to-Value Outcomes

“Success isn’t just about tech—it’s about making knowledge flow so teams can deliver outcomes.”

Emma writes about knowledge management strategies, customer success best practices, and how organizations can leverage Enterprise Intelligence to accelerate adoption, mitigate turnover risk, and scale impact across the enterprise. She also explores how the core principles of Enterprise Intelligence apply directly to Bloomfire’s current go-to-market strategies.

Webinars & Events
Webinar Replay: How uBreakiFix Scales Frontline Knowledge With AI-Powered Search
• Webinar
Bloomfire vs. SharePoint header image
Bloomfire Vs. SharePoint: Which Is the Best Platform for Enterprise KM
Strategies for Improving Customer Service
Blog Customer Support
How to Improve Customer Service: 9 Strategies to Automate Success
The best customer service knowledge management systems
Blog Customer Support
7 Best Customer Service Knowledge Management Systems in 2026
The header image of Bloomfire vs. Confluence
Articles Knowledge Hub
Bloomfire Vs. Confluence: Which KM Solution Fits Your Organization?
close up of grain silos representing knowledge silos in the workplace||
Knowledge Sharing Blog Collaboration Company Culture
Knowledge Silos in the Workplace: What They Are and How to Overcome Them
team with laptops at round table discusses how to encourage employees to use new technology|infographic how to encourage employees to use new technology
Blog Change Management Company Culture Knowledge Sharing
How to Encourage Employees to Use New Technology
A company leader explaining the change management process to his team
Company Culture Blog Change Management
How to Implement a Change Management Process: 11 Key Steps to Know
Image depicting signs of employee burnout
Blog Change Management Company Culture
How to Avoid Employee Burnout 
Leadership teams encouraging knowledge sharing initiatives
Knowledge Sharing Blog Company Culture
How Leadership Teams Can Encourage Knowledge Sharing
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Knowledge Sharing Blog
How to Create an Organizational Knowledge Management Framework
How to Enhance Onboarding for New Hires
Blog Knowledge Sharing Training & Onboarding
How to Enhance Onboarding for New Hires
Meeting about preventative action for knowledge sharing mistakes
Blog Change Management Knowledge Sharing
Are You Making These Common Knowledge Sharing Mistakes?
A team of sales agents discussing how the ARC method helps in overcoming sales objections
Knowledge Sharing Blog Sales Training & Onboarding
Overcoming Sales Objections with A-R-C (+ Steps to Implement It)
Employees discussing knowledge management tactics
Blog Change Management Company Culture Knowledge Sharing
6 Ways Knowledge Management Ensures Seamless Transitions
An agent performing the strategies to improve customer service in a call center
Knowledge Sharing Blog Customer Support
How to Improve Customer Service in Call Centers: 21 Ways to Enhance Contact Center Experience
team member asking question during meeting demonstrates the importance of change management
Blog Change Management Company Culture
The Importance of Change Management in an Organization
Successful meeting about trustworthy content.
Blog Collaboration Knowledge Sharing
How to Make Sure Your Company Has Trustworthy Content
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