Knowledge Sharing
Blog
Emma Galdo
Customer Success Leader
Emma is a customer success executive with over six years of experience helping organizations design, implement, and scale knowledge management programs using Bloomfire. Having served in roles across implementation, product operations, product marketing, and customer success, she brings a holistic perspective on how knowledge moves through an enterprise—and how to reduce friction at every step.
“My focus is helping organizations turn knowledge into action—driving adoption, building trust, and applying Enterprise Intelligence to deliver measurable outcomes.”
Areas of Focus:
● Driving Adoption and Engagement
● Building Governance
● Change Management Practices
● Knowledge-to-Value Outcomes
“Success isn’t just about tech—it’s about making knowledge flow so teams can deliver outcomes.”
Emma writes about knowledge management strategies, customer success best practices, and how organizations can leverage Enterprise Intelligence to accelerate adoption, mitigate turnover risk, and scale impact across the enterprise. She also explores how the core principles of Enterprise Intelligence apply directly to Bloomfire’s current go-to-market strategies.
Knowledge Sharing
Entire Company
Different Types of Knowledge: Implicit, Tacit, and Explicit
Knowledge Hub
Articles
Bloomfire Vs. Guru: Which KM Software Fits Your Organization?
Customer Support
AI
Blog
Striking the Right Balance Between AI and Human Customer Service
Knowledge Hub
Articles
The Advantages and Disadvantages of an Intranet
Blog
Knowledge Sharing
Training & Onboarding
How to Enhance Onboarding for New Hires
Blog
Change Management
Knowledge Sharing
Are You Making These Common Knowledge Sharing Mistakes?
Knowledge Sharing
Blog
Sales
Training & Onboarding
Overcoming Sales Objections with A-R-C (+ Steps to Implement It)
Blog
Change Management
Company Culture
Knowledge Sharing
6 Ways Knowledge Management Ensures Seamless Transitions
Knowledge Sharing
Blog
Customer Support
How to Improve Customer Service in Call Centers: 21 Ways to Enhance Contact Center Experience
Blog
Change Management
Company Culture
The Importance of Change Management in an Organization
Blog
Collaboration
Knowledge Sharing
How to Make Sure Your Company Has Trustworthy Content
Knowledge Sharing
Blog
Collaboration
Company Culture
Entire Company
How to Improve Workplace Communication With Knowledge Management
Blog
Customer Support
Enterprise Intelligence
How To Improve Customer Retention With Enterprise Intelligence
Knowledge Sharing
Blog
Customer Support
Training & Onboarding
How to Capture and Share Tacit Knowledge
Blog
Enterprise Intelligence
Knowledge Sharing
The Hidden Cost of Disconnected Knowledge–And The Role of Enterprise Intelligence in Connecting Knowledge Pools
Enterprise Intelligence
Knowledge Sharing
How to Get IT Buy-In for Knowledge Integrations
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