 
 
Emma Galdo
Emma is a customer success executive with over six years of experience helping organizations design, implement, and scale knowledge management programs using Bloomfire. Having served in roles across implementation, product operations, product marketing, and customer success, she brings a holistic perspective on how knowledge moves through an enterprise—and how to reduce friction at every step.
Areas of Focus:  
● Driving Adoption and Engagement 
● Building Governance 
● Change Management Practices 
● Knowledge-to-Value Outcomes 
“Success isn’t just about tech—it’s about making knowledge flow so teams can deliver outcomes.”
Emma writes about knowledge management strategies, customer success best practices, and how organizations can leverage Enterprise Intelligence to accelerate adoption, mitigate turnover risk, and scale impact across the enterprise. She also explores how the core principles of Enterprise Intelligence apply directly to Bloomfire’s current go-to-market strategies.
 
 
        What is a Customer Support Knowledge Base?
 
How to Capture and Share Tacit Knowledge
 
The Importance of Knowledge Management in Customer Service
 
Eliminating Daily Operational Inefficiencies with Enterprise Intelligence
 
How To Improve Employee Retention: 16 Strategies to Empower Your Workforce
 
How to Capture and Share Tacit Knowledge
 
The Hidden Cost of Disconnected Knowledge–And The Role of Enterprise Intelligence in Connecting Knowledge Pools
 
How to Get IT Buy-In for Knowledge Integrations
 
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