Emma Galdo
Customer Success Leader
Emma is a customer success executive with over six years of experience helping organizations design, implement, and scale knowledge management programs using Bloomfire. Having served in roles across implementation, product operations, product marketing, and customer success, she brings a holistic perspective on how knowledge moves through an enterprise—and how to reduce friction at every step.
“My focus is helping organizations turn knowledge into action—driving adoption, building trust, and applying Enterprise Intelligence to deliver measurable outcomes.”
Areas of Focus:
● Driving Adoption and Engagement
● Building Governance
● Change Management Practices
● Knowledge-to-Value Outcomes
“Success isn’t just about tech—it’s about making knowledge flow so teams can deliver outcomes.”
Emma writes about knowledge management strategies, customer success best practices, and how organizations can leverage Enterprise Intelligence to accelerate adoption, mitigate turnover risk, and scale impact across the enterprise. She also explores how the core principles of Enterprise Intelligence apply directly to Bloomfire’s current go-to-market strategies.
News
Press Releases
Bloomfire Receives Top Honors at KMWorld 2025 Conference
Knowledge Sharing
Company Culture
Digitalization and Digitization of Business Processes (+How They Drive Digital Transformation)
Blog
Enterprise Intelligence
Knowledge Sharing
What Is Business Digitization? A Comprehensive Guide to Modernizing Your Operations
Knowledge Sharing
Blog
Change Management
How Proactive Business Leaders Are Preserving Their People’s Knowledge
Blog
Customer Support
Enterprise Intelligence
How To Improve Customer Retention With Enterprise Intelligence
Knowledge Sharing
Blog
Customer Support
Training & Onboarding
How to Capture and Share Tacit Knowledge
Blog
Enterprise Intelligence
Knowledge Sharing
The Hidden Cost of Disconnected Knowledge–And The Role of Enterprise Intelligence in Connecting Knowledge Pools
Enterprise Intelligence
Knowledge Sharing
How to Get IT Buy-In for Knowledge Integrations
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