Take a Test DriveSchedule a Meeting
Headshot of Bloomfire VP of Customer Success, Emma Galdo

Emma Galdo

Customer Success Leader

Emma is a Customer Success executive with over 12 years of experience in high-growth B2B SaaS companies. She specializes in knowledge management, change management, and operational excellence, and has led cross-functional teams across Customer Success, Product Marketing, and Product Development to design and scale knowledge management strategies for Fortune 500 and Global 2000 organizations.

Change Management Expert badge
“My focus is helping organizations turn knowledge into action—driving adoption, building trust, and applying Enterprise Intelligence to deliver measurable outcomes.”

Areas of Focus:
● Driving Adoption and Engagement
● Building Governance
● Change Management Practices
● Knowledge-to-Value Outcomes

“Success isn’t just about tech—it’s about making knowledge flow so teams can deliver outcomes.”

Emma writes about knowledge management strategies, customer success best practices, and how organizations can leverage Enterprise Intelligence to accelerate adoption, mitigate turnover risk, and scale impact across the enterprise. She also explores how the core principles of Enterprise Intelligence apply directly to Bloomfire’s current go-to-market strategies.

What is Enterprise Intelligence resource header image of man piecing together a hexagon puzzle
Articles Knowledge Hub
What is Enterprise Intelligence?
A team of managers talking about the knowledge management cycle
Blog Collaboration Enterprise Intelligence Knowledge Sharing
Knowledge Management Cycle: From Theory to Real-World Implementation
Employee Trying to Figure Out Why Sharepoint Cleanup Projects Fail
Blog Knowledge Sharing
Why SharePoint Cleanup Projects Fail
what is social collaboration header image
Blog Collaboration
What Is Social Collaboration? Navigating the New Era of Digital Teamwork
A header image for the guide on what is salesforce knowledge featuring the standout tools for the KM software
Articles Knowledge Hub
What Is Salesforce Knowledge? A Comprehensive Guide
Employees Actively Knowledge Sharing
Knowledge Sharing Blog Collaboration Company Culture
How to Improve Knowledge Sharing in the Workplace
woman typing on laptop to increase content in knowledge management platform
Knowledge Sharing Blog Change Management Company Culture
How to Increase and Improve Content in Your Knowledge Management Platform
team with laptops at round table discusses how to encourage employees to use new technology|infographic how to encourage employees to use new technology
Blog Change Management Company Culture Knowledge Sharing
How to Encourage Employees to Use New Technology
A company leader explaining the change management process to his team
Company Culture Blog Change Management
How to Implement a Change Management Process: 11 Key Steps to Know
Image depicting signs of employee burnout
Blog Change Management Company Culture
How to Avoid Employee Burnout 
Leadership teams encouraging knowledge sharing initiatives
Knowledge Sharing Blog Company Culture
How Leadership Teams Can Encourage Knowledge Sharing
building blocks representing how knowledge management framework works
Knowledge Sharing Blog
How to Create an Organizational Knowledge Management Framework
How to Enhance Onboarding for New Hires
Blog Knowledge Sharing Training & Onboarding
How to Enhance Onboarding for New Hires
Meeting about preventative action for knowledge sharing mistakes
Blog Change Management Knowledge Sharing
Are You Making These Common Knowledge Sharing Mistakes?
A team of sales agents discussing how the ARC method helps in overcoming sales objections
Knowledge Sharing Blog Sales Training & Onboarding
Overcoming Sales Objections with A-R-C (+ Steps to Implement It)
Employees discussing knowledge management tactics
Blog Change Management Company Culture Knowledge Sharing
6 Ways Knowledge Management Ensures Seamless Transitions
An agent performing the strategies to improve customer service in a call center
Knowledge Sharing Blog Customer Support
How to Improve Customer Service in Call Centers: 21 Ways to Enhance Contact Center Experience
team member asking question during meeting demonstrates the importance of change management
Blog Change Management Company Culture
The Importance of Change Management in an Organization
Request a Demo

Estimate the Value of Your Knowledge Assets

Use this calculator to see how enterprise intelligence can impact your bottom line. Choose areas of focus, and see tailored calculations that will give you a tangible ROI.

Estimate Your ROI
Take a self guided Tour

Take a self guided Tour

See Bloomfire in action across several potential configurations. Imagine the potential of your team when they stop searching and start finding critical knowledge.

Take a Test Drive