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Emma Galdo
Customer Success Leader
Emma is a customer success executive with over six years of experience helping organizations design, implement, and scale knowledge management programs using Bloomfire. Having served in roles across implementation, product operations, product marketing, and customer success, she brings a holistic perspective on how knowledge moves through an enterprise—and how to reduce friction at every step.
“My focus is helping organizations turn knowledge into action—driving adoption, building trust, and applying Enterprise Intelligence to deliver measurable outcomes.”
Areas of Focus:
● Driving Adoption and Engagement
● Building Governance
● Change Management Practices
● Knowledge-to-Value Outcomes
“Success isn’t just about tech—it’s about making knowledge flow so teams can deliver outcomes.”
Emma writes about knowledge management strategies, customer success best practices, and how organizations can leverage Enterprise Intelligence to accelerate adoption, mitigate turnover risk, and scale impact across the enterprise. She also explores how the core principles of Enterprise Intelligence apply directly to Bloomfire’s current go-to-market strategies.
AI
Enterprise Intelligence
Entire Company
Enterprise Intelligence for Sales Leaders: Gaining Go-to-Market Speed and Clarity
Articles
Knowledge Hub
What Is Business Intelligence? A Complete Guide
Articles
Knowledge Hub
What Is Tacit Knowledge—And Why It’s Your Company’s Most Valuable Asset
Enterprise Intelligence
Knowledge Sharing
How to Get IT Buy-In for Knowledge Integrations
Webinars & Events
Webinar Replay: How Bloomfire Boards Bring Clarity, Control, and Connection to Enterprise Knowledge
• Webinar
Enterprise Intelligence
Knowledge Sharing
How to Get IT Buy-In for Knowledge Integrations
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