Bloomfire Included in Forrester’s Now Tech: Knowledge Management for Customer Service, Q3 2020 Report

Knowledge management (KM) solutions can empower businesses and organizations to deliver fast responses to customer inquiries, offer self-service knowledge, increase customers’ satisfaction and confidence in their purchases, and enable internal teams to leverage the collective intelligence needed to do their best work. But how do you know which KM platform is best suited to your specific knowledge management and customer service needs?

In the new Forrester Research Now Tech: Knowledge Management Solutions for Customer Service, Q3 2020 report, you can explore Forrester’s overview of 22 knowledge management providers, and their KM primary function segments.

Customer service leaders and their organizations increasingly invest in knowledge management solutions to add order and easy access to content from any touchpoint or channel for customers and agents alike.

Kate Leggett, Principal Analyst serving application development & delivery professionals, Forrester Research

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