Strategies for Setting Your Organization up for Flex Work Success

See our talk with insights and customer experience leaders from Capital One and Estee Lauder on using knowledge engagement to succeed with flex work.

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  • Jenna Kitley

    Senior Strategic Account Manager

    Bloomfire

  • Melina McPhee

    Manager Global Customer Care

    Estee Lauder

  • Tanner Frevert

    CCX Insights and Customer Voice Manager

    Capital One

Watch this on-demand webinar to learn:

  • The evolution of flex working and how it differs from remote working
  • The challenges and benefits of flex working
  • How to make collaboration successful when you have dispersed teams
  • Real-world lessons and best practices from leading companies that have made the shift to this new norm of working

The days of colleagues working an 8-hour shift in the same office together could soon be obsolete in the new era of flex work. While flex working is not necessarily a new concept, companies are increasingly embracing this new norm, and adoption has accelerated as environmental and market forces have required businesses to adjust. As companies plan for the long-term, the most critical component is creating a solid foundation that enables employees to do their best work in an increasingly decentralized work environment.

At Bloomfire, we’ve been having many conversations with customers who have been succeeding with this new flex norm. We recently sat down with two of our customers so they could share some of their lessons learned during this transition to flex working. Jenna Kitley, Senior Strategic Account Manager at Bloomfire, joined Melina McPhee, Manager of Global Customer Case at The Estee Lauder Companies and Tanner Frevert, CCX Insights and Customer Voice Manager at Capital One, for a conversation on the benefits, challenges, and lessons learned from transitioning to a flex work model.

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