See our talk with insights and customer experience leaders from Capital One and Estee Lauder on using knowledge engagement to succeed with flex work.
Senior Strategic Account Manager
Manager Global Customer Care
CCX Insights and Customer Voice Manager
The days of colleagues working an 8-hour shift in the same office together could soon be obsolete in the new era of flex work. While flex working is not necessarily a new concept, companies are increasingly embracing this new norm, and adoption has accelerated as environmental and market forces have required businesses to adjust. As companies plan for the long-term, the most critical component is creating a solid foundation that enables employees to do their best work in an increasingly decentralized work environment.
At Bloomfire, we’ve been having many conversations with customers who have been succeeding with this new flex norm. We recently sat down with two of our customers so they could share some of their lessons learned during this transition to flex working. Jenna Kitley, Senior Strategic Account Manager at Bloomfire, joined Melina McPhee, Manager of Global Customer Case at The Estee Lauder Companies and Tanner Frevert, CCX Insights and Customer Voice Manager at Capital One, for a conversation on the benefits, challenges, and lessons learned from transitioning to a flex work model.