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Strategies for Setting Your Organization
up for Flex Work Success

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The days of colleagues working an 8-hour shift in the same office together could soon be obsolete in the new era of flex work. While flex working is not necessarily a new concept, companies are increasingly embracing this new norm, and adoption has accelerated as environmental and market forces have required businesses to adjust. As companies plan for the long-term, the most critical component is creating a solid foundation that enables employees to do their best work in an increasingly decentralized work environment.

At Bloomfire, we’ve been having many conversations with customers who have been succeeding with this new flex norm. We recently sat down with two of our customers so they could share some of their lessons learned during this transition to flex working. Jenna Kitley, Senior Strategic Account Manager at Bloomfire, joined Melina McPhee, Manager of Global Customer Case at The Estee Lauder Companies and Tanner Frevert, CCX Insights and Customer Voice Manager at Capital One, for a conversation where they discussed:

  • The evolution of flex working and how it differs from remote working
  • The challenges and benefits of flex working
  • How to make collaboration successful when you have dispersed teams
  • Real-world lessons and best practices from leading companies that have made the shift to this new norm of working

Our Speakers

Jenna Kitley
Senior Strategic
Account Manager
Bloomfire
Melina McPhee
Manager Global
Customer Care
Estee Lauder
Tanner Frevert
CCX Insights and
Customer Voice Manager
Capital One

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