Empower your teams with seamless knowledge sharing

That’s not a problem. Bloomfire was explicitly designed with scalability in mind. You can create multiple communities, each with its tagging categorization structure and taxonomy. You can also create custom home pages for each team. Suppose you want to give open access to a team’s community but keep some documentation confidential with every community. In that case, you can set up access groups to control the visibility of sensitive information.

Bloomfire is SOC 2 Type II compliant and regularly audits our platform for security risks. There is end-to-end encryption of all user data with AES-256. All our servers are stored in SSAE-compliant facilities, and backups are kept in multiple locations. We have access control tools through SSO and support SCIM user provisioning with our API that meets RFC 7643/7644. Security is our top priority.

Our platform scales across your business. During our ignition process for onboarding, our team will discuss your current data storage strategy, determine the best way to connect or migrate your content and establish a change management plan that includes an adoption campaign within your organization. Once your documents and files are in the platform, our AI deep indexing tools will ingest over 25 file types. This makes every written or spoken word (like in video or audio files) searchable. You team will also be able to ask questions, get summaries from easy to use Generative AI tools.

Bloomfire has several pricing options depending on your team’s size and how you plan to use the platform. In most cases, the pricing plan is based on the number of teams and users you have on the platform. How many contributors, moderators, and administrator vs. learner roles can also significantly impact the final cost. For estimating costs, pricing typically starts at $25/user per month. Visit our pricing page or set up a meeting with us for more details.

Many of our customers choose Bloomfire because they have a team that will benefit from the collaboration and productivity tools. Bloomfire has a robust analytics suite to help teams focus on continuous improvement. The most common key performance indicators our customers use are related to user adoption & behavior, search success, and knowledgebase health. We also help companies quantify the benefits of Bloomfire and build a business case based on improved performance metrics specific to the use case. For example, customer service teams measure success by improving first-call resolutions and the savings associated with this metric. Knowledge management teams often quantify the improvement in time to find information compared to the old working method.

Yes, our foundational knowledge platform is specifically intended for small teams ready to get started on their knowledge management journey. It includes conversational AI to engage with your knowledge base with Microsoft Teams, Slack, and a Google Chrome Extension.