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White Paper The ROI of Knowledge Sharing Software for Customer Support Teams

Our Customers These brands are leveraging knowledge sharing to boost efficiency

We work with companies to help them increase efficiency by providing exceptional knowledge sharing and customer support platform solutions.

  • Southwest Airlines
  • FedEx
  • Capital One
Ogilvy case study
Bloomfire allows our clients to focus on what’s important – sales conversions and customer care — while we worry about the backend details.
Evan Shumeyko
Senior Director of Dialogue Strategy, Ogilvy

What you'll learn Our white papers are packed with knowledge

Mobility, pervasive connectivity, information “superabundance,” and the accelerated pace of change in business have become disruptive forces in today’s enterprise, leading organizations to search for new and creative ways to bridge the gap in knowledge sharing and collaboration between various departments and teams. Learn how knowledge management (KM) can save you time and money by making info shareable and accessible.

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    Align the entire customer experience

    Effective knowledge sharing allows for open communication and consistent brand messaging from marketing to sales to customer support.
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    Slash time to contribution

    Maximize the value of knowledge sharing solutions with advanced search capabilities: predictive search, full document index search, filters and more.
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    Improve the customer experience

    With customer support expectations so high, equipping support agents with quick access to up-to-date documentation and expertise is no longer optional.
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    Enable customer self-service and support

    Branded communities and self-service portals dramatically improve customer engagement, decrease time to resolution, and improve customer satisfaction.