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Blog Roundup: Using Knowledge Management To Improve Customer Service

September 1, 2015
Written by Bloomfire Admin

One of the most common uses of a knowledge network like Bloomfire is to improve the customer experience by making answers and information easily accessible. Check out these recent Bloomfire posts on this topic to learn more.

 

3 Ways To Employee Knowledge Management For Customer Service

According to a recent survey, 69 percent of consumers attributed their good customer service experience to quick resolution of their problem. Read this post to learn more about the attributes of a good knowledge management system.

 

INFOGRAPHIC: Driving Customer Success

Companies with strong knowledge management systems can rustle up an amazing experience that will keep clients coming back for more. Check out our recent infographic to learn more.

 

Tackling 3 Common Customer Service Challenges

Many customer service teams are struggling with the same challenges. Customer service inefficiencies are largely caused by a few key factors that are solvable. Read more here.

 

Meet Customer Experience Expert Augie Ray

Augie Ray is a director on the Voice of Customer team at a Fortune 100 financial services firm. Read this interview and discover some of his customer experience secrets to success.

 

Harness The Power Of Knowledge Sharing With Digital Transformation

Companies that grasp what the digital workplace is really all about are willing to change the ways people and applications connect across their organizations. By fostering a digitally driven culture of collaboration, they break down silos, share knowledge more effectively, and compete more successfully.

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