Using Knowledge Management To Improve Customer Service
Written by Bloomfire Admin
One of the most common uses of a knowledge sharing platform like Bloomfire is to improve customer service by making answers and information easily accessible. Check out these Bloomfire posts to learn more.
Three Ways To Employ Knowledge Management For Customer Service
According to a recent survey, 69 percent of consumers attributed their good customer service experience to quick resolution of their problem. Read this post to learn more about the attributes of a good knowledge management system and how it can improve customer service.
Many customer service teams are struggling with the same challenges. Customer service inefficiencies are largely caused by a few key factors that are solvable. Find out how to improve customer service at your organization: read more here.
Meet Customer Experience Expert Augie Ray
Augie Ray is a director on the Voice of Customer team at a Fortune 100 financial services firm. Read this interview and discover some of his customer experience secrets to success.
Customer Experience Trends That Should Be on Your Radar
Harness The Power Of Knowledge Sharing With Digital Transformation
Companies that grasp what the digital workplace is really all about are willing to change the ways people and applications connect across their organizations. By fostering a digitally driven culture of collaboration, they break down silos, share knowledge more effectively, and compete more successfully.
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