One of the most common uses of a knowledge sharing platform like Bloomfire is to improve customer service by making answers and information easily accessible. Check out these Bloomfire posts to learn more.
Help Your Customers Help Themselves
94 percent of customers respond well to low-effort experiences to resolve their issues. Presenting customers with a searchable platform, rather than forcing them to sit on hold or speak to five different customer service reps, can help your company deliver the types of experiences customers want. Start building a more user-friendly customer experience by reading our blog post on the topic.
Three Ways To Employ Knowledge Management For Customer Service
According to a recent survey, 69 percent of consumers attributed their good customer service experience to quick resolution of their problem. Read this post to learn more about the attributes of a good knowledge management system and how it can improve customer service.
Driving Customer Success [Infographic]
Companies with strong knowledge management systems can rustle up an amazing experience that will keep clients coming back for more. Check out our recent infographic to learn more.
Tackling Three Common Customer Service Challenges
Many customer service teams are struggling with the same challenges. Customer service inefficiencies are largely caused by a few key factors that are solvable. Find out how to improve customer service at your organization: read more here.
Meet Customer Experience Expert Augie Ray
Augie Ray is a director on the Voice of Customer team at a Fortune 100 financial services firm. Read this interview and discover some of his customer experience secrets to success.
Customer Experience Trends That Should Be on Your Radar
Self-service tools, social media communication, and personalization are just a few of the trends driving the expectations of today’s customers. Learn more about the customer experience trends that should be on your company’s radar.