Blog Roundup: Using Knowledge Management To Improve Customer Service
Written by Bloomfire Admin
One of the most common uses of a knowledge network like Bloomfire is to improve the customer experience by making answers and information easily accessible. Check out these recent Bloomfire posts on this topic to learn more.
According to a recent survey, 69 percent of consumers attributed their good customer service experience to quick resolution of their problem. Read this post to learn more about the attributes of a good knowledge management system.
Augie Ray is a director on the Voice of Customer team at a Fortune 100 financial services firm. Read this interview and discover some of his customer experience secrets to success.
Harness The Power Of Knowledge Sharing With Digital Transformation
Companies that grasp what the digital workplace is really all about are willing to change the ways people and applications connect across their organizations. By fostering a digitally driven culture of collaboration, they break down silos, share knowledge more effectively, and compete more successfully.