Enable your support agents to quickly find the up-to-date information they need to assist customers. Bloomfire’s cloud-based knowledge engagement platform centralizes your support teams’ knowledge and makes it searchable. That means shorter and fewer holds, faster resolution times, greater customer satisfaction, and improved agent confidence.
Join us to learn:
Date: Wednesday, September 29, 2021
Time: 12 p.m. EDT | 9 a.m. PDT
Duration: 30 minutes
We all want to feel like we’re doing our jobs well. That is an integral part of the employee experience. In order to accomplish that, it’s incredibly important that everyone has access to the knowledge they need to succeed.Jason Pafford, Instructional Designer and Communications Specialist, Orvis