Enable your support agents to quickly find the up-to-date information they need to assist customers. Bloomfire’s cloud-based knowledge engagement platform centralizes your support teams’ knowledge and makes it searchable. That means shorter and fewer holds, faster resolution times, and greater customer satisfaction.
Uplevel your customer experience today!
Bloomfire breaks down knowledge silos and gives support agents one location to find current information, eliminating the risks posed by unnecessary document duplication, outdated content, and confusing folder structures.
Quickly find relevant information and answers to customer questions using Bloomfire’s robust search engine and customizable filters.
Upload a wide range of file types or create new content directly in Bloomfire using a rich media editor. With no coding required, content creators can quickly publish and update contributions without relying on IT resources.
Gain insights into information trends and gaps. Built-in analytics allow you to see what knowledge is most valuable, what users are searching for, and who is most engaged.
Establish a knowledge hub that feels familiar to your users. White label your Bloomfire community, add branding elements, and create customizable categories to help users intuitively navigate the platform.
Quickly find relevant information and answers to customer questions using Bloomfire’s robust search engine and customizable filters.
Upload a wide range of file types or create new content directly in Bloomfire using a rich media editor. With no coding required, content creators can quickly publish and update contributions without relying on IT resources.
Gain insights into information trends and gaps. Built-in analytics allow you to see what knowledge is most valuable, what users are searching for, and who is most engaged.
Establish a knowledge hub that feels familiar to your users. White label your Bloomfire community, add branding elements, and create customizable categories to help users intuitively navigate the platform.
When businesses centralize their collective intelligence and make it simple for employees to find and share knowledge in real time, the end result is a better customer experience.
Cut down on time spent searching for information, improve training and onboarding for new agents, and streamline the new content creation process.
Enable agents to support customers using one centralized knowledge base and reduce the average time to resolve customer issues.
Confidently assist customers and deliver consistent messaging and information across channels, leading to higher overall satisfaction.
See for yourself why Bloomfire is the top choice to democratize customer support knowledge and drive better customer experiences.
The Orvis Company is an outdoor and sporting goods retail company that has been in business since 1856. While Orvis started as a fly-fishing equipment provider (and remains a world leader in fly fishing today), they have expanded their offerings to include men’s and women’s sportswear, dog products, hunting gear, luggage, and more.
Shubham G
Sarah Bunch
Pensacola Christian College
Teresa Browning
Director, Jackson Hewitt
