How TripActions Empowers Employees to Deliver Great Customer Experiences
In this session, Emma Galdo, Director of Customer Success at Bloomfire, and Cathy Osborne, Senior Director, Global Learning and Development at TripActions, will discuss best practices for empowering employees and connecting people, technologies, and processes to deliver exceptional customer experiences at scale.
The interactive discussion will cover topics including:
– Making customer knowledge accessible
– Prioritizing cross-functional collaboration
– Optimizing the hybrid workplace
Speakers:
Cathy Osborne, Senior Director of Global Learning and Development
Emma Galdo, Director of Customer Success, Bloomfire
10 Best Knowledge Management Practices in 2026
Different Types of Knowledge: Implicit, Tacit, and Explicit
Striking the Right Balance Between AI and Human Customer Service
Estimate the Value of Your Knowledge Assets
Use this calculator to see how enterprise intelligence can impact your bottom line. Choose areas of focus, and see tailored calculations that will give you a tangible ROI.
Take a self guided Tour
See Bloomfire in action across several potential configurations. Imagine the potential of your team when they stop searching and start finding critical knowledge.