Webinar Replay: How uBreakiFix Scales Frontline Knowledge With AI-Powered Search

Frontline teams don’t have time to dig through folders, PDFs, or 300-page manuals—especially in a high-volume retail environment where every interruption impacts customer confidence, brand consistency, and turnaround time.

In this webinar, Bloomfire CMO Dan Stradtman sits down with Jarrod Hancock, Senior Director of Product & Technology at uBreakiFix, to unpack how uBreakiFix is modernizing knowledge delivery across 685 brick-and-mortar locations and 400 repair vans—and why “teach them how to search” beats “teach them to memorize.”

You’ll hear what broke as uBreakiFix scaled (homegrown tools, weak search, siloed content), what they required in a solution (mature AI, frontline usability, workflow integration, lower Total Cost of Ownership), and the early performance signals they’re already seeing.

What You’ll Learn:

1. Why manuals fail in retail—and what replaces them: How uBreakiFix moved from “memorize everything” to “find the right answer at the right time,” and why that shift improves speed and confidence.
2. The hidden cost of weak search: Why their homegrown system couldn’t scale: search worked on titles and text, but not embedded content (PDFs, guides, training modules)—forcing workarounds and slowing the floor.
3. How AI search changes frontline onboarding: Why uBreakiFix restructured training to focus on repair fundamentals + search behavior, reducing overload and helping new hires ramp faster.
4. How to measure if knowledge is working: The pre/post metrics they tracked with Bloomfire—how often people find the right answer, how long it takes, and confidence in what they found—and what improved early.
5. How analytics turn questions into a content roadmap: How Ask AI reporting surfaces what frontline teams are asking, where answers are missing, and how quickly teams can publish new content to close gaps.
6. Why “workflow integration” matters: How reducing swivel-chair context switching helps technicians stay on task, reduce escalation, and protect customer experience during peak hours.

Watch the full webinar here:

Ready to make frontline knowledge fast, trusted, and easy to use—without adding another system employees avoid?

Bloomfire helps organizations deliver cited answers with AI-powered search, keep content current with self-healing signals, and surface the right guidance directly in the flow of work.

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