Knowledge Sharing
Entire Company
Betsy Anderson
Change Management Expert
Betsy Anderson is at the helm of our Customer Success, Implementation, and Support teams at Bloomfire. A Certified Knowledge Manager (CKM) from KM Institute, she has an extensive background in knowledge management and has personally orchestrated the successful implementation of KM programs for numerous Fortune 500 companies. Her passion lies in the human aspect of knowledge engagement and sharing, making her a valuable source of real-world experience for companies grappling with knowledge management challenges.
“In the world of knowledge management, success is not just about technology; it’s about people and processes. I’m dedicated to helping organizations harness the full potential of their knowledge assets while navigating the human side of change.”
“We have amazing customers. I’ve learned so much from them!”
Betsy shares her wealth of experience and expertise on our blog, offering practical insights into knowledge management programs, change management strategies, and ways to maximize the value of technology solutions. Her articles are a must-read for businesses seeking to bridge the gap between technology and effective knowledge sharing.
Knowledge Sharing
Change Management
How to Implement Knowledge Management Software Successfully (+ Key Factors to Consider)
Knowledge Sharing
Collaboration
Company Culture
11 Ways to Improve Knowledge Sharing in the Workplace
Knowledge Sharing
5 Critical Knowledge Management Metrics to Measure Engagement
Knowledge Sharing
Blog
Change Management
9 Common Knowledge Management Challenges (and Their Solutions)
Knowledge Hub
Articles
What is a Customer Support Knowledge Base?
Knowledge Sharing
Blog
Customer Support
The Importance of Knowledge Management in Customer Service
Blog
Human Resources
Knowledge Sharing
Training & Onboarding
How To Improve Employee Retention: 16 Strategies to Empower Your Workforce
Blog
Collaboration
Enterprise Intelligence
Knowledge Sharing
Knowledge Management Cycle: From Theory to Real-World Implementation
Blog
Collaboration
Knowledge Sharing
5 Signs of Information Hoarding at Work
Blog
Collaboration
Company Culture
Knowledge Sharing
How To Work Effectively With Global Teams: 7 Ways To Do It Right
Blog
Company Culture
Knowledge Sharing
The Real Cost of Replacing an Employee
Knowledge Sharing
Entire Company
10 Essential Knowledge Management System Features That Improve Efficiency
Blog
Customer Support
Knowledge Sharing
How to Empower Customer Service Agents to Deliver Better Experiences
Blog
Collaboration
Knowledge Sharing
The Value in Knowledge Sharing Sessions
Blog
Knowledge Sharing
Knowledge Sharing Platform Vs. Knowledge Base: What’s the Difference?
Blog
Knowledge Sharing
Training & Onboarding
7 Customer-Facing Knowledge Base Features Companies Need
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