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Betsy Anderson

Change Management Expert

Betsy Anderson is at the helm of our Customer Success, Implementation, and Support teams at Bloomfire. A Certified Knowledge Manager (CKM) from KM Institute, she has an extensive background in knowledge management and has personally orchestrated the successful implementation of KM programs for numerous Fortune 500 companies. Her passion lies in the human aspect of knowledge engagement and sharing, making her a valuable source of real-world experience for companies grappling with knowledge management challenges.

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“In the world of knowledge management, success is not just about technology; it’s about people and processes. I’m dedicated to helping organizations harness the full potential of their knowledge assets while navigating the human side of change.”

“We have amazing customers. I’ve learned so much from them!”

Betsy shares her wealth of experience and expertise on our blog, offering practical insights into knowledge management programs, change management strategies, and ways to maximize the value of technology solutions. Her articles are a must-read for businesses seeking to bridge the gap between technology and effective knowledge sharing.

Knowledge workers learning about different types of knowledge management, including tacit and explicit types of knowledge
Knowledge Sharing Entire Company
Different Types of Knowledge: Implicit, Tacit, and Explicit
A group of employees planning how to implement knowledge management software
Knowledge Sharing Change Management
How to Implement Knowledge Management Software Successfully (+ Key Factors to Consider)
B2B customer service team overhead shot|
Knowledge Sharing Collaboration Company Culture
11 Ways to Improve Knowledge Sharing in the Workplace
analytics icons over laptop show knowledge management metrics
Knowledge Sharing
5 Critical Knowledge Management Metrics to Measure Engagement
Improve Customer Service Training & Operations With Knowledge Management
Articles
Improve Customer Service Training & Operations With Knowledge Management
Two employees looking at a computer screen and navigating a platform that presents common knowledge management challenges.
Knowledge Sharing Blog Change Management
9 Common Knowledge Management Challenges (and Their Solutions)
The Value and Benefits of Company-Wide Knowledge Management
Blog Knowledge Sharing
The Benefit of Company-Wide Knowledge Management in 2026
Woman working from home on laptop, illustrating what a knowledge base is and enjoying the benefits of a knowledge base for productivity and collaboration.
Knowledge Sharing Blog
15 Benefits of a Knowledge Base
A team of organizational leaders using sticky notes to plan their knowledge management implementation, including setting knowledge management goals and objectives
Knowledge Sharing Blog Change Management
How to Define Goals and Objectives For Your Knowledge Management Technology
How to Make Your Knowledge Transfer Plan a Success
Knowledge Sharing Blog Change Management Customer Support
How to Make Your Knowledge Transfer Plan a Success
two coworkers having an informal meeting with a laptop and notebook demonstrating examples of companies using knowledge management
Knowledge Sharing Customer Insights Customer Support
Innovative Ways Companies Are Using Knowledge Management
A man looking into how to implement a knowledge check
Blog Enterprise Intelligence Knowledge Sharing
How to Implement a Knowledge Check in 6 Steps
The reflection of the computer screen of an employee performing knowledge checks
Blog Enterprise Intelligence Knowledge Sharing
Knowledge Checks: The Missing Link Between Knowledge Sharing and Knowledge Retention
Workers in a factory discussing the importance of safety culture in knowledge management
Blog Company Culture Knowledge Sharing
The Importance of Knowledge Management in Safety Culture
A small group of people have a business meeting to discuss why knowledge management is important
Knowledge Sharing Collaboration Company Culture
Why Is Knowledge Management Important for Organizations in the Age of Turmoil
Who is responsible for maintaining a knowledge management system? And knowledge management roles and responsibilities, knowledge management team structure, and more.
Blog Knowledge Sharing
Who is Responsible for Maintaining a Knowledge Management System?
Employees knowledge sharing, trying to capture their institutional knowledge.
Blog Knowledge Sharing
How to Capture Institutional Knowledge (and Why It’s Important)
How to Find and Assess Knowledge Gaps in Your Organization
Blog Knowledge Sharing
How to Find and Assess Knowledge Gaps in Your Organization
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