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Betsy Anderson

Change Management Expert

Betsy Anderson is at the helm of our Customer Success, Implementation, and Support teams at Bloomfire. With an extensive background in knowledge management, Betsy has personally orchestrated the successful implementation of knowledge management programs for numerous Fortune 500 companies. Her passion lies in the human aspect of knowledge engagement and sharing, making her a valuable source of real-world experience for companies grappling with knowledge management challenges.

“In the world of knowledge management, success is not just about technology; it’s about people and processes. I’m dedicated to helping organizations harness the full potential of their knowledge assets while navigating the human side of change.”

“We have amazing customers. I’ve learned so much from them!”

Betsy shares her wealth of experience and expertise on our blog, offering practical insights into knowledge management programs, change management strategies, and ways to maximize the value of technology solutions. Her articles are a must-read for businesses seeking to bridge the gap between technology and effective knowledge sharing.

Knowledge workers learning about different types of knowledge management, including tacit and explicit types of knowledge
Entire Company Knowledge Sharing
Different Types of Knowledge: Implicit, Tacit, and Explicit
successful knowledge management implementation||
Change Management Knowledge Sharing
14 Key Factors Of Successful Knowledge Management Implementation
B2B customer service team overhead shot|
Change Management Knowledge Sharing
10 Ways to Improve Knowledge Sharing (and Avoid Information Hoarding)
analytics icons over laptop show knowledge management metrics
Knowledge Sharing
5 Critical Knowledge Management Metrics to Measure Engagement
Improve Customer Service Training & Operations With Knowledge Management
Articles
Improve Customer Service Training & Operations With Knowledge Management
two coworkers looking at tablet and discussing the challenges of knowledge management
Change Management Knowledge Sharing
6 Common Knowledge Management Challenges (and Their Solutions)
Who is responsible for maintaining a knowledge management system? And knowledge management roles and responsibilities, knowledge management team structure, and more.
Blog Knowledge Sharing
Who is Responsible for Maintaining a Knowledge Management System?
The Benefits of Investing in Business and Knowledge Management
Blog Company Culture Knowledge Sharing
Why Leading Companies Are Investing in Knowledge Management for Business Success
How Knowledge Management Improves the Training Process
Blog Knowledge Sharing Training & Onboarding
How Knowledge Management and Training Improves the Onboarding Process
Best practices in onboarding and training and development for employees
Blog Social Learning Training & Onboarding
5 Characteristics of Training and Development for Employees
Woman working from home on laptop, illustrating what a knowledge base is and enjoying the benefits of a knowledge base for productivity and collaboration.
Blog Knowledge Sharing
10 Benefits of a Knowledge Base
Header image showcasing knowledge base tool, knowledge base software, and knowleddge base solutions for effective organizational management.
Blog Knowledge Sharing
The 7 Best Knowledge Base Software Solutions
Benefits of Change in an Organization
Blog Change Management
Change Management Benefits in an Organization
Advantages and Benefits of AI in Knowledge Management
AI Blog Knowledge Sharing
Benefits of AI in Knowledge Management for Enterprises
The Benefits and Advantages of Knowledge Management in Business
Blog Knowledge Sharing
The Benefits and Advantages of Knowledge Management
woman browses knowledge management system on laptop at home
Blog Collaboration Knowledge Sharing
What is a Knowledge Management System?
Strategies for Improving Customer Service
Blog Customer Support
7 Essential Strategies for Improving Customer Service
The Knowledge Management Process and Life Cycle
Blog Knowledge Sharing Training & Onboarding
The Knowledge Management Process Guide: A Roadmap to Implementing a Successful Program
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