Knowledge Sharing
Entire Company
Betsy Anderson
Change Management Expert
Betsy Anderson is at the helm of our Customer Success, Implementation, and Support teams at Bloomfire. A Certified Knowledge Manager (CKM) from KM Institute, she has an extensive background in knowledge management and has personally orchestrated the successful implementation of KM programs for numerous Fortune 500 companies. Her passion lies in the human aspect of knowledge engagement and sharing, making her a valuable source of real-world experience for companies grappling with knowledge management challenges.
“In the world of knowledge management, success is not just about technology; it’s about people and processes. I’m dedicated to helping organizations harness the full potential of their knowledge assets while navigating the human side of change.”
“We have amazing customers. I’ve learned so much from them!”
Betsy shares her wealth of experience and expertise on our blog, offering practical insights into knowledge management programs, change management strategies, and ways to maximize the value of technology solutions. Her articles are a must-read for businesses seeking to bridge the gap between technology and effective knowledge sharing.
Knowledge Sharing
Change Management
How to Implement Knowledge Management Software Successfully (+ Key Factors to Consider)
Knowledge Sharing
Collaboration
Company Culture
11 Ways to Improve Knowledge Sharing in the Workplace
Knowledge Sharing
5 Critical Knowledge Management Metrics to Measure Engagement
Knowledge Sharing
Blog
Change Management
9 Common Knowledge Management Challenges (and Their Solutions)
Knowledge Sharing
Blog
10 Best Knowledge Management Practices in 2026
Knowledge Sharing
Entire Company
Different Types of Knowledge: Implicit, Tacit, and Explicit
Customer Support
AI
Blog
Striking the Right Balance Between AI and Human Customer Service
Knowledge Sharing
Blog
Change Management
What Is a Knowledge Audit and Why Does It Matter?
Knowledge Sharing
Blog
Customer Insights
How Knowledge Management Enhances the Decision-Making Process of Organizations
Blog
Knowledge Sharing
Operational Excellence
How You Can Use Knowledge Management to Finally Achieve Operational Excellence
Blog
Knowledge Sharing
Knowledge Management History: Why Businesses Took 50 Years to Adopt It
Blog
Enterprise Search
Enterprise Search Limitations: Why Enterprise Search Is Not Enough on Its Own
Blog
Knowledge Sharing
8 Benefits of Knowledge Management in Healthcare
Knowledge Sharing
Blog
Company Culture
Knowledge Transfer in Mergers and Acquisitions: The Benefits, Challenges, and How to Ensure Success
Knowledge Sharing
Blog
15 Benefits of a Knowledge Base
Blog
Knowledge Sharing
The Benefit of Company-Wide Knowledge Management in 2026
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