We’re happy to announce that Bloomfire has been named a winner in the 2022 Excellence in Customer Service Award presented by Business Intelligence Group. Bloomfire was recognized as a Technology of the Year, a category for technology providers whose solutions enable their users to deliver exceptional customer service.
Our knowledge engagement software helps leading brands like PennyMac, Orvis, and Jackson Hewitt arm their customer-facing employees with the information and insights they need to provide timely, confident, and accurate service. Its powerful search engine and category filters enable customer service representatives to quickly navigate their company’s knowledge base and find the most relevant information to assist customers in real time.
Bloomfire customers have reported that the software has reduced their average handle times in their contact centers, decreased their number of calls placed on hold, improved the onboarding experience for new customer service team members, and increased overall customer satisfaction.
“We’re honored to be named a Technology of the Year by the BIG Excellence in Customer Service Awards,” said Ben Little, CEO of Bloomfire. “We’ve built our platform to not only improve operational efficiencies, but to help our clients elevate their employee and customer experience. When customer-facing employees can easily tap into the relevant knowledge that exists across their entire company, they are better equipped to resolve complex issues with confidence.”
“Customer service professionals and suppliers have had to make significant changes to adapt to our evolving world,” said Maria Jimenez, Chief Nominations Officer of the Business Intelligence Group. “It is our honor to recognize Bloomfire as they are leading by example and making real progress on improving the daily lives of so many.”
The Excellence in Customer Service Awards celebrate those who are winning by supporting their own customers and those who are developing the tools to help others find success. Awards were given out to consultants, outsource partners, and technology providers for superior performances in the past 12 months.