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The Bloomfire Blog


Tips and Best Practices for Knowledge Management, Collaboration and Improving Productivity in your Organization


Harness The Power Of Knowledge Sharing With Digital Transformation

Companies that grasp what the digital workplace is really all about change the ways people and applications connect.

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How Internal Silos May Be Hurting Your Brand

Written By Rachel Alexander on Feb 20, 2018 • When done well, branding can have a tremendous impact on your company. It can provide personality, differentiate you from the competition, and even instil...

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5 Best Practices for Accelerating Gains from Digitizing Your Organization

Written By Dana Youngren on Jan 10, 2017 • Done right, digitization can help turn just about any company into a more customer-centric, high-performing organization. Chances are you’ve started digitizing your business, but haven’t started seeing all the benefits you...

HomeAway Uses Bloomfire to Reduce Call Resolution Time

Written By Rachel Alexander on Jan 30, 2018 • HomeAway, a world leader in online vacation rentals, offers vacation rental management software for professional property managers. With more than 2...

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Less Effort, More Impact: Secrets of Successful Customer Insight Management

Written By Rachel Alexander on Jan 18, 2018 • If you work in customer insights, at some point, you’ve probably felt like an order taker, replying to email chains and answering drive-by requests to...

3 Strategies for Successful Knowledge Transfer

Written By Dana Youngren on Oct 4, 2016 • Oh, look, there goes another valued member of your team, leaving the organization with a huge treasure trove of information and insights amassed during his or her tenure. It happens all the time – no great surprise when 10,000 baby...