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Betsy Anderson

Change Management Expert

Betsy Anderson is at the helm of our Customer Success, Implementation, and Support teams at Bloomfire. With an extensive background in knowledge management, Betsy has personally orchestrated the successful implementation of knowledge management programs for numerous Fortune 500 companies. Her passion lies in the human aspect of knowledge engagement and sharing, making her a valuable source of real-world experience for companies grappling with knowledge management challenges.

“In the world of knowledge management, success is not just about technology; it’s about people and processes. I’m dedicated to helping organizations harness the full potential of their knowledge assets while navigating the human side of change.”

“We have amazing customers. I’ve learned so much from them!”

Betsy shares her wealth of experience and expertise on our blog, offering practical insights into knowledge management programs, change management strategies, and ways to maximize the value of technology solutions. Her articles are a must-read for businesses seeking to bridge the gap between technology and effective knowledge sharing.

Knowledge workers learning about different types of knowledge management, including tacit and explicit types of knowledge
Entire Company Knowledge Sharing
Different Types of Knowledge: Implicit, Tacit, and Explicit
successful knowledge management implementation||
Change Management Knowledge Sharing
14 Key Factors Of Successful Knowledge Management Implementation
B2B customer service team overhead shot|
Change Management Knowledge Sharing
10 Ways to Improve Knowledge Sharing (and Avoid Information Hoarding)
analytics icons over laptop show knowledge management metrics
Knowledge Sharing
5 Critical Knowledge Management Metrics to Measure Engagement
Improve Customer Service Training & Operations With Knowledge Management
Articles
Improve Customer Service Training & Operations With Knowledge Management
Two employees looking at a computer screen and navigating a platform that presents common knowledge management challenges.
Blog Change Management Knowledge Sharing
9 Common Knowledge Management Challenges (and Their Solutions)
Strategies for Improving Customer Service
Blog Customer Support
7 Essential Strategies for Improving Customer Service
The Knowledge Management Process and Life Cycle
Blog Knowledge Sharing Training & Onboarding
The Knowledge Management Process Guide: A Roadmap to Implementing a Successful Program
Two employees looking at a computer screen and navigating a platform that presents common knowledge management challenges.
Blog Change Management Knowledge Sharing
9 Common Knowledge Management Challenges (and Their Solutions)
Knowledge workers learning about different types of knowledge management, including tacit and explicit types of knowledge
Entire Company Knowledge Sharing
Different Types of Knowledge: Implicit, Tacit, and Explicit
B2B customer service team overhead shot|
Change Management Knowledge Sharing
10 Ways to Improve Knowledge Sharing (and Avoid Information Hoarding)
A chart on the computer screen showing the trend of return on investment (ROI) of knowledge management in customer service
Customer Support Knowledge Sharing
How to Calculate the ROI of Customer Service Knowledge Management
successful knowledge management implementation||
Change Management Knowledge Sharing
14 Key Factors Of Successful Knowledge Management Implementation
contact center leader points at monitor to empower customer service agents to find information
Blog Customer Support Knowledge Sharing
How to Empower Customer Service Agents to Deliver Better Experiences
Three employees looking into a computer screen looking shocked while figuring out why knowledge management fails
Collaboration Company Culture Knowledge Sharing
8 Reasons Why Knowledge Management Fails
analytics icons over laptop show knowledge management metrics
Knowledge Sharing
5 Critical Knowledge Management Metrics to Measure Engagement
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