July 2, 2013
Written by Bloomfire Admin
Sharing knowledge amongst others within an organization has become a battle. People fear if they share what they know, they will no longer be a valuable asset to their organization. What they fail to realize is that sharing their knowledge earns them a sort of “social currency” which makes them MORE valuable to their organization.
The following are a few additional practices to follow when encouraging knowledge sharing amongst your colleagues:
Don’t be a knowledge hoarder
One may think they are the smartest person in their organization therefore they have no need to seek information from anyone else – or share their information. Not only is this the wrong attitude to have this is the wrong person to have in your organization. Anyone who thinks this way is only looking out for themselves which in turn is only hurting the organization.
Two heads is better than one
If you can gather the information you need to do your job from someone within your organization then you’re leveraging your company’s best assets – other people’s knowledge. It is an invaluable asset at that.
Share amongst departments
When searching for information consider looking within another departments in your organization. You might be amazed in what you can learn from different people inside your company – outside your direct department. Not only are you building a knowledge base with someone new, you might be establishing a new trusting relationship.
Tap into your customers knowledge base
Customer’s can provide great insight into what needs to be improved within a company. They can provide feedback about what works and what doesn’t work, who the best customer service reps are, and they can even drive the future of the business with feature requests or product suggestions.
The smart leaders in your organization understand the value of sharing knowledge amongst one another therefore they will recognize and encourage such behavior. What individuals should understand is the most valuable ‘thing’ they can bring to their organization is their ability to share what they know. It isn’t necessarily their knowledge as a whole but their ability to spread their valuable knowledge.
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