Take a Test DriveSchedule a Meeting

Discover Knowledge at Your Fingertips

Unlock the power of information with Bloomfire's Knowledge Hub.

Category: Customer Support
contact center employees practicing knowledge-centered service
Blog Customer Support Knowledge Sharing
8 Steps to Mastering Knowledge-Centered Service
contact center employee woman with headset in hybrid work environment
Blog Customer Support Knowledge Sharing
The Contact Center and Hybrid Work: How to Set Agents Up for Success
call center worker at computer shows balance of human customer service and tech
Customer Support
Human Customer Service and Technology: Striking the Right Balance
employee filming video for knowledge transfer
Blog Customer Support Knowledge Sharing Training & Onboarding
How to Use Video for Knowledge Transfer
negative survey response demonstrates cost of poor customer service
Customer Support
What Is the True Cost of Poor Customer Service?
customer service team member reviewing customer knowledge management platform on laptop
Customer Support
The Importance of Customer Knowledge Management
hotel front desk employee demonstrating knowledge management in hospitality industry
Customer Insights Customer Support Knowledge Sharing
Why Knowledge Management Matters in the Hospitality Industry
Three smiling customer service agents happily speaking to customers through phone calls, showcasing the importance of employee engagement in customer service
Blog Customer Support
Why Employee Engagement Matters to Customer Service
contact center supervisor provides hands-on customer service training to new hire
Customer Support Training & Onboarding
6 Topics You’re Not Covering in Customer Service Training (That You Should Be)
woman on video call about intersection of knowledge management and cx
Customer Insights Customer Support Knowledge Sharing
How Brands Use Knowledge Management to Uplevel Their Customer Experience
customer experience operations icons over laptop and headset
Customer Insights Customer Support Knowledge Sharing
New 451 Research Report: Businesses Must Address Operational Challenges to Future-Proof CX
customer experience vs customer service represented by woman rating business five stars
Customer Insights Customer Support
Customer Experience vs. Customer Service: The Definitive Guide
Request a Demo

Start working smarter with Bloomfire

See how Bloomfire helps companies find information, create insights, and maximize value of their most important knowledge.

Schedule a Meeting
Take a self guided Tour

Take a self guided Tour

See Bloomfire in action across several potential configurations. Imagine the potential of your team when they stop searching and start finding critical knowledge.

Take a Test Drive