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Betsy Anderson

Change Management Expert

Betsy Anderson is at the helm of our Customer Success, Implementation, and Support teams at Bloomfire. A Certified Knowledge Manager (CKM) from KM Institute, she has an extensive background in knowledge management and has personally orchestrated the successful implementation of KM programs for numerous Fortune 500 companies. Her passion lies in the human aspect of knowledge engagement and sharing, making her a valuable source of real-world experience for companies grappling with knowledge management challenges.

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“In the world of knowledge management, success is not just about technology; it’s about people and processes. I’m dedicated to helping organizations harness the full potential of their knowledge assets while navigating the human side of change.”

“We have amazing customers. I’ve learned so much from them!”

Betsy shares her wealth of experience and expertise on our blog, offering practical insights into knowledge management programs, change management strategies, and ways to maximize the value of technology solutions. Her articles are a must-read for businesses seeking to bridge the gap between technology and effective knowledge sharing.

Knowledge workers learning about different types of knowledge management, including tacit and explicit types of knowledge
Knowledge Sharing Entire Company
Different Types of Knowledge: Implicit, Tacit, and Explicit
A group of employees planning how to implement knowledge management software
Knowledge Sharing Change Management
How to Implement Knowledge Management Software Successfully (+ Key Factors to Consider)
B2B customer service team overhead shot|
Knowledge Sharing Collaboration Company Culture
11 Ways to Improve Knowledge Sharing in the Workplace
analytics icons over laptop show knowledge management metrics
Knowledge Sharing
5 Critical Knowledge Management Metrics to Measure Engagement
Improve Customer Service Training & Operations With Knowledge Management
Articles
Improve Customer Service Training & Operations With Knowledge Management
Two employees looking at a computer screen and navigating a platform that presents common knowledge management challenges.
Knowledge Sharing Blog Change Management
9 Common Knowledge Management Challenges (and Their Solutions)
Four employees arguing during a meeting, exhibiting common communication issues in the workplace
Company Culture Collaboration Knowledge Sharing
9 Common Communication Issues In The Workplace
The Benefits of Investing in Business and Knowledge Management
Blog Company Culture Knowledge Sharing
Why Leading Companies Are Investing in Knowledge Management for Business Success
How Knowledge Management Improves the Training Process
Knowledge Sharing Blog Training & Onboarding
How Knowledge Management and Training Improves the Onboarding Process
Best practices in onboarding and training and development for employees
Blog Social Learning Training & Onboarding
5 Characteristics of Training and Development for Employees
Header image showcasing knowledge base tool, knowledge base software, and knowleddge base solutions for effective organizational management.
Blog Knowledge Sharing
The 7 Best Knowledge Base Software Solutions
Benefits of Change in an Organization
Blog Change Management
Change Management Benefits in an Organization
Advantages and Benefits of AI in Knowledge Management
Blog AI Knowledge Sharing
Benefits of AI in Knowledge Management for Enterprises
Strategies for Improving Customer Service
Blog Customer Support
7 Essential Strategies for Improving Customer Service
Two employees looking at a computer screen and navigating a platform that presents common knowledge management challenges.
Knowledge Sharing Blog Change Management
9 Common Knowledge Management Challenges (and Their Solutions)
A chart on the computer screen showing the trend of return on investment (ROI) of knowledge management in customer service
Knowledge Sharing Customer Support
How to Calculate the ROI of Customer Service Knowledge Management
Three employees looking into a computer screen looking shocked while figuring out why knowledge management fails
Knowledge Sharing Collaboration Company Culture
8 Reasons Why Knowledge Management Fails
analytics icons over laptop show knowledge management metrics
Knowledge Sharing
5 Critical Knowledge Management Metrics to Measure Engagement
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