Knowledge at Your Support Teams’ Fingertips

Ron, It’s time to enable your support agents to quickly find the up-to-date information they need to assist customers. Bloomfire’s cloud-based knowledge engagement platform centralizes your support teams’ knowledge and makes it searchable. That means shorter and fewer holds, faster resolution times, and greater customer satisfaction.

AND, in the spirit of sharing, we’re giving away a Year Subscription to Masterclass, or $200 to a charity of your choice after a quick 30min call.

Uplevel your customer experience today!

Support Customers With Confidence

Bloomfire breaks down knowledge silos and gives support agents one location to find current information, eliminating the risks posed by unnecessary document duplication, outdated content, and confusing folder structures.

Powerful Search

Quickly find relevant information and answers to customer questions using Bloomfire’s robust search engine and customizable filters.

Rich Content Editor

Upload a wide range of file types or create new content directly in Bloomfire using a rich media editor. With no coding required, content creators can quickly publish and update contributions without relying on IT resources.

Engagement Analytics

Gain insights into information trends and gaps. Built-in analytics allow you to see what knowledge is most valuable, what users are searching for, and who is most engaged.

Customize Your Platform

Establish a knowledge hub that feels familiar to your users. White label your Bloomfire community, add branding elements, and create customizable categories to help users intuitively navigate the platform.

  • Powerful Search

    Quickly find relevant information and answers to customer questions using Bloomfire’s robust search engine and customizable filters.

  • Rich Content Editor

    Upload a wide range of file types or create new content directly in Bloomfire using a rich media editor. With no coding required, content creators can quickly publish and update contributions without relying on IT resources.

  • Engagement Analytics

    Gain insights into information trends and gaps. Built-in analytics allow you to see what knowledge is most valuable, what users are searching for, and who is most engaged.

  • Customize Your Platform

    Establish a knowledge hub that feels familiar to your users. White label your Bloomfire community, add branding elements, and create customizable categories to help users intuitively navigate the platform.

Knowledge Engagement Powers Positive Customer Experiences

When businesses centralize their collective intelligence and make it simple for employees to find and share knowledge in real time, the end result is a better customer experience.

Improve Productivity

Cut down on time spent searching for information, improve training and onboarding for new agents, and streamline the new content creation process.

Optimize the Customer Experience

Enable agents to support customers using one centralized knowledge base and reduce the average time to resolve customer issues.

Increase Satisfaction and Loyalty

Confidently assist customers and deliver consistent messaging and information across channels, leading to higher overall satisfaction.

You’ll be in very good company with Bloomfire's other customers.

Capital One
Southwest Airlines
[if lte IE 8]
[if lte IE 8]
[if lte IE 8]
[if lte IE 8]
[if lte IE 8]
[if lte IE 8]
[if lte IE 8]
[if lte IE 8]
[if lte IE 8]
[if lte IE 8]
[if lte IE 8]
[if lte IE 8]
[if lte IE 8]
[if lte IE 8]
[if lte IE 8]
[if lte IE 8]