The Bloomfire Blog


Tips and Best Practices for Knowledge Management, Collaboration and Improving Productivity in your organization


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5 Best Practices for Accelerating Gains from Digitizing Your Organization

Jan 10, 2017 • Done right, digitization can help turn just about any company into a more customer-centric, high-performing organization. Chances are you’ve started digitizing your business, but haven’t started seeing all the benefits you...

Improve Customer Service: Help Your Customers Help Themselves

Jul 13, 2017 • Everyone is obsessing over how to improve customer service experiences, and industry titans like Amazon are changing the expectations customers have when...

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Making The Case For Knowledge Centered Support

Mar 29, 2017 • In today’s world, customers have access to a seemingly unlimited amount of information, right at their fingertips. With an increasing number of...

3 Strategies for Successful Knowledge Transfer

Oct 4, 2016 • Oh, look, there goes another valued member of your team, leaving the organization with a huge treasure trove of information and insights amassed during his or her tenure. It happens all the time – no great surprise when 10,000 baby...