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The Bloomfire Blog


Tips and Best Practices for Knowledge Management, Collaboration and Improving Productivity in your organization


Harness The Power Of Knowledge Sharing With Digital Transformation

Companies that grasp what the digital workplace is really all about change the ways people and applications connect.

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Ogilvy Increases Client Satisfaction by 30 percent with Bloomfire Knowledge Sharing

Mar 14, 2018 • Ogilvy, the world’s leading customer engagement agency, offers direct marketing, digital marketing, and marketing consulting network services. With over...

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5 Best Practices for Accelerating Gains from Digitizing Your Organization

Jan 10, 2017 • Done right, digitization can help turn just about any company into a more customer-centric, high-performing organization. Chances are you’ve started digitizing your business, but haven’t started seeing all the benefits you...

3 Ways Chatbots Are Transforming Customer Service

Oct 3, 2017 • Chatbots. You’ve heard of them, you (perhaps unknowingly) interact with them, you’ve seen them develop free will and cause humans to lose power over...

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Customer Knowledge Sharing: Uses You Haven’t Thought Of Yet

Aug 28, 2017 • We don’t need to explain the critical role your customer support team plays once a prospect becomes a customer. They are the face of your company and...

3 Strategies for Successful Knowledge Transfer

Oct 4, 2016 • Oh, look, there goes another valued member of your team, leaving the organization with a huge treasure trove of information and insights amassed during his or her tenure. It happens all the time – no great surprise when 10,000 baby...