The Bloomfire Blog

Tips and Best Practices for Knowledge Management, Collaboration and Improving Productivity in your organization

The Power of Collaboration with Digital Transformation

Fundamentally change how employees work together and share knowledge to drive productivity and profitability.

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Making The Case For Knowledge Centered Support

Mar 29, 2017 • In today’s world, customers have access to a seemingly unlimited amount of information, right at their fingertips. With an increasing number of...


5 Best Practices for Accelerating Gains from Digitizing Your Organization

Jan 10, 2017 • Done right, digitization can help turn just about any company into a more customer-centric, high-performing organization. Chances are you’ve started digitizing your business, but haven’t started seeing all the benefits you...

8 Steps to Reaching Knowledge Centered Support Nirvana: Pt. 2

Jan 20, 2017 • Last week, we began a discussion surrounding the eight steps of achieving knowledge centered support, beginning with the four steps of the solve loop:...


How Social Media Has Forever Changed Customer Service

Oct 13, 2016 • Social media has revolutionized your personal life in ways you could never have imagined; with a quick scroll, you can identify which of your friends and...

3 Strategies for Successful Knowledge Transfer

Oct 4, 2016 • Oh, look, there goes another valued member of your team, leaving the organization with a huge treasure trove of information and insights amassed during his or her tenure. It happens all the time – no great surprise when 10,000 baby...