The Bloomfire Blog

Posts about Profiles
Matt Heinz Head Shot

Meet Matt Heinz, Sales & Marketing Leader

August 12, 2015  |  Posted in Blog, Profiles  |  By Bloomfire
Matt Heinz is President and Founder of Heinz Marketing. He is a repeat winner of Top 50 Most Influential People in Sales Lead Management and Top 50 Sales & Marketing Influencers.   What role do you think social business plays in today’s sales environment? It’s clearly becoming a critical part of business communication and engagement, but it’s still just one of many elements. Social ... Read more
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Meet Jill Konrath, Sales Strategist

July 24, 2015  |  Posted in Profiles, Sales Enablement  |  By Bloomfire
Jill Konrath is a globally recognized sales strategist, speaker and author of Sellidng to Big Companies, SNAP Selling & Agile Selling. Her expertise has by featured by ABC News, Fortune, Forbes, The New York Times, and more.  Tell me about your career. After four years as a high school teacher, I came up with a brilliant idea for a company, roped a ... Read more
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Photograph Paul Jeffers
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Meet Andrew Wright, Worldwide Intranet Challenge Founder

July 16, 2015  |  Posted in Blog, Profiles, Social Intranet, Social Learning  |  By Bloomfire
Andrew Wright founded of the Worldwide Intranet Challenge, a free global intranet benchmarking service. His expertise is in SharePoint, intranet optimization, knowledge management, information architecture, user adoption, change management, process analysis, and business analysis.  What, in your opinion, is the single biggest factor contributing to the most successful intranets? Well, my research from the Worldwide Intranet Challenge shows that the strongest correlation ... Read more
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Meet Augie Ray, Customer Experience and Social Media Expert

July 9, 2015  |  Posted in Blog, Customer Support, Profiles  |  By Bloomfire
Augie Ray is a director on the Voice of Customer team at a Fortune 100 financial services firm. He has had a number of different roles in his career encompassing a combination of customer experience, digital and social strategy, and customer care.  How did you get into your current role? I was managing a customer service group at an insurance company when the ... Read more
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Meet Adi Gaskell, Social Business and Innovation Specialist

June 25, 2015  |  Posted in Blog, Profiles  |  By Bloomfire
Adi Gaskell writes about the latest trends in social business, collaboration, and innovation for sites that include DZone, Social Business News, Social Media Today, and  Tell me about your career. I’m a horizon scanner, so I basically look at the latest university research and some of the most innovative case studies, and try and make that information accessible and digestible. I ... Read more
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paul taylor

Meet Paul Taylor, Innovation Coach at Bromford Lab

April 13, 2015  |  Posted in Blog, Customer Support, Profiles, Social Learning  |  By Bloomfire
Paul Taylor is an Innovation Coach at Bromford Lab, the creative network of Bromford, a social enterprise based in the UK. Bromford is a non-profit that looks to tackle big social issues like poverty, unemployment, and health.  How did you get into the customer service field? My big breakthrough into customer service came in about 2000 when our organisation was named the 5th best ... Read more
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Meet Shep Hyken, Customer Service and Experience Expert

March 30, 2015  |  Posted in Blog, Customer Support, Profiles  |  By Bloomfire
Shep Hyken is the Chief Amazement Officer at Shepard Presentations. As a customer service and experience expert and professional speaker. He’s written five books, Moments of Magic, The Loyal Customer, The Cult of the Customer, The Amazement Revolution and, most recently, Amaze Every Customer Every Time. How did you get into the customer service field? After graduating college I was working for a ... Read more
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Meet Mike Stiles, Content Strategy Professional

March 20, 2015  |  Posted in Blog, Profiles, Sales Enablement  |  By Bloomfire
Mike is the Manager of Global Content Strategy for InterContinental Hotels Group. He came to this role from the Oracle Social Cloud where he led content. He personally generated two blog posts per week, produced a daily podcast, and ran all of the group’s social channels. Prior to his shift to the digital world, he worked in traditional media as a TV ... Read more
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Meet Mike Kunkle, Sales Transformation Leader

March 13, 2015  |  Posted in Blog, Profiles, Sales Enablement  |  By Bloomfire
Mike is a Commercial Training and Development Leader. No matter what his current role has been over the years, he has always considered himself responsible for finding ways to improve sales performance. He loves doing sales transformation work.  How did you get into sales training?  I was a sales rep who outsold the rest of my office – the combined revenue from four other ... Read more
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Meet Rebecca Lieb of Altimeter Group

March 11, 2015  |  Posted in Blog, Profiles, Sales Enablement  |  By Bloomfire
Rebecca Lieb is an analyst at Altimeter Group. She covers content marketing, content strategy, digital advertising and media. Before that, she launched and oversaw Econsultancy’s U.S. operations, and was VP and Editor in Chief of the ClickZ Network. She taught at NYU’s Center for Publishing, and has published two books – The Truth About Search Engine Optimization and Content Marketing – and numerous ... Read more
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