Category Archives: Profiles

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Meet Matt Heinz, Sales & Marketing Leader

Matt Heinz is President and Founder of Heinz Marketing. He is a repeat winner of Top 50 Most Influential People in Sales Lead Management and Top 50 Sales & Marketing Influencers.   What role do you think social business plays in today’s sales environment? It’s clearly becoming a critical part of business communication and engagement, but it’s […]

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Meet Jill Konrath, Sales Strategist

Jill Konrath is a globally recognized sales strategist, speaker and author of Sellidng to Big Companies, SNAP Selling & Agile Selling. Her expertise has by featured by ABC News, Fortune, Forbes, The New York Times, and more.  Tell me about your career. After four years as a high school teacher, I came up with a […]

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Meet Andrew Wright, Worldwide Intranet Challenge Founder

Andrew Wright is the founder of the Worldwide Intranet Challenge, a free global intranet benchmarking service. His expertise is in SharePoint, intranet optimization, knowledge management, information architecture, user adoption, change management, process analysis, and business analysis.  What, in your opinion, is the single biggest factor contributing to the most successful intranets? Well, my research from […]

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Meet Augie Ray, Customer Experience and Social Media Expert

Augie Ray is a director on the Voice of Customer team at a Fortune 100 financial services firm. He has had a number of different roles in his career encompassing a combination of customer experience, digital and social strategy, and customer care.  How did you get into your current role? I was managing a customer service […]

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Meet Adi Gaskell, Social Business and Innovation Specialist

Adi Gaskell writes about the latest trends in social business, collaboration, and innovation for sites that include DZone, Social Business News, Social Media Today, and Work.com.  Tell me about your career. I’m a horizon scanner, so I basically look at the latest university research and some of the most innovative case studies, and try and […]

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Meet Paul Taylor, Innovation Coach at Bromford Lab

Paul Taylor is an Innovation Coach at Bromford Lab, the creative network of Bromford, a social enterprise based in the UK. Bromford is a non-profit that looks to tackle big social issues like poverty, unemployment, and health.  How did you get into the customer service field? My big breakthrough into customer service came in about 2000 when […]

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Meet Shep Hyken, Customer Service and Experience Expert

Shep Hyken is the Chief Amazement Officer at Shepard Presentations. As a customer service and experience expert and professional speaker. He’s written five books, Moments of Magic, The Loyal Customer, The Cult of the Customer, The Amazement Revolution and, most recently, Amaze Every Customer Every Time. How did you get into the customer service field? After […]

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Meet Mike Stiles, Content Strategy Professional

Mike is the Manager of Global Content Strategy for InterContinental Hotels Group. He came to this role from the Oracle Social Cloud where he led content. He personally generated two blog posts per week, produced a daily podcast, and ran all of the group’s social channels. Prior to his shift to the digital world, he worked […]

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Meet Mike Kunkle, Sales Transformation Leader

Mike is a Commercial Training and Development Leader. No matter what his current role has been over the years, he has always considered himself responsible for finding ways to improve sales performance. He loves doing sales transformation work.  How did you get into sales training?  I was a sales rep who outsold the rest of my office […]

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Meet Rebecca Lieb of Altimeter Group

Rebecca Lieb is an analyst at Altimeter Group. She covers content marketing, content strategy, digital advertising and media. Before that, she launched and oversaw Econsultancy’s U.S. operations, and was VP and Editor in Chief of the ClickZ Network. She taught at NYU’s Center for Publishing, and has published two books – The Truth About Search Engine Optimization and […]

Meet Luis Suarez

This post is part of a series of profiles on some of our favorite knowledge management, social business, and employee engagement experts. Tell me about your career. I started working at IBM back in January 1997 in the Customer Service area for the mainframe and after 4 years working there I then moved into the field of […]

Meet Bob Zukis

Tell me about your career.  My career has focused on the leading edge of business.  I’ve spent the last thirty years as a PwC Partner helping clients enter new markets and implement new technologies across 20 countries on 4 continents.  I’m now working with start-ups, innovators and visionaries to take these efforts to the next […]

Meet Jack Vinson

This post is part of a series of profiles on some of our favorite knowledge management, social business, and employee engagement experts. Tell me about your career The long form is best found on my blog on my about me page. The short form is that I trained as a chemical engineer (PhD), worked in the pharmaceutical industry, […]

Meet Jose Carlos Favero

This post is part of a series of profiles on some of our favorite knowledge management, social business, and employee engagement experts. Tell me about your career From my early days at college I was intrigued by Knowledge Management and the possibility to be able to steer forward any organization by securing the means to identify, capture […]

Meet Stowe Boyd

This post is part of a series of profiles on some of our favorite knowledge management, social business, and employee engagement experts. Are you a full time blogger/author?  I’m a futurist, analyst, and writer, and I dedicate a lot of time to the activities that underlie my work: research, writing, speaking, and so on. What are your […]

Meet Bill Cushard

This post is part of a series of profiles on some of our favorite knowledge management, social business, and employee engagement experts. Tell me about your career I got started in training early in my career, while working for an online broker in the mid-90s, and we were hiring very quickly. One Monday morning, HR came […]

Meet Jane Bozarth

This post is part of a series of profiles on some of our favorite knowledge management, social business, and employee engagement experts. Are you a full time blogger/author? No, I am a full-time state government employee. I have a monthly column in Learning Solutions Magazine and frequently write for other trade publications. I have authored several books, including Social Media […]

Meet Jacob Morgan

This post is part of a series of profiles on some of our favorite knowledge management, social business, and employee engagement experts. Are you a full-time blogger? What do you do for a living?  That would be nice wouldn’t it? 🙂  I run a company called Chess Media Group which works with global brands on helping them understand how […]