Samantha Schneider
The leader of our entire operation. Samantha is an expert in organizational efficiency and effectiveness, drives our customer-obsessed culture, and is a champion for inclusivity at Bloomfire. Her leadership has inspired our team to create products that our customers love, which has been rewarded with great loyalty
Samantha has held senior level positions in finance, healthcare and insurance agencies. Her expertise spans knowledge management challenges and driving efficiency in customer facing teams.
Goals for Bloomfire as the COO:
● Streamlining and optimizing the organization’s operations.
● Cultivating a customer-centric approach across all facets of the company.
● Promoting inclusivity and diversity in the workplace.
● Fostering a culture of innovation and continuous improvement.
“Bloomfire catalyzes a culture shift towards knowledge sharing across all our customers.”
Samantha lends her expertise in customer service, change management, operations, and customer success. With over 15 years of leadership experience and a deep commitment to organizational efficiency, Samantha provides valuable insights and strategies that empower our readers to excel in these critical areas.
Why Knowledge Retention Must Be a Priority in 2024
How to Increase and Improve Content in Your Knowledge Management Platform
What Is the True Cost of Poor Customer Service?
6 Topics You’re Not Covering in Customer Service Training (That You Should Be)
The Importance of Knowledge Management in Customer Service
Why Knowledge Retention Must Be a Priority in 2024
6 Knowledge Management Best Practices
How to Create an Organization Knowledge Management Framework
The Importance of Change Management in an Organization
Human Customer Service and Technology: Striking the Right Balance
What Is the True Cost of Poor Customer Service?
What Is a Knowledge Audit and Why Does It Matter?
6 Topics You’re Not Covering in Customer Service Training (That You Should Be)
How to Increase and Improve Content in Your Knowledge Management Platform
How Customer Service Leaders Can Drive Digital Transformation
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